Front Desk Supervisor To apply for this posting, please submit your resume and cover letter to careers@orthopedicONE.com or fax to Attn: Human Resources at (614) 386-2090. Experience with web-based Outlook 365 helpful, Must display ability to work with general computer operations, including reservations software (OPERA). Work very closely with VIP's. Ensures compliance with company standards to ensure consistent high quality guest relations, Manages desk, resolves guest concerns, handles emergencies and other challenges that may occur during the assigned shift. Ensures all areas are appropriately stocked and supplies are readily accessible, Works with Office Management and Physicians to ensure adherence to all regulatory and HIPAA guidelines, Enforce all office policies and procedures. As a front desk supervisor, you have a dual responsibility, caring for guests and employees. Generated daily reports to maintain proper guest account balances, guest placement, and satisfaction. Notice how the jobseeker lists customer service, cash … Responsible for settling guest accounts and all aspects of recordkeeping by overseeing and coordinating front desk and audit function to ensure financial transactions for the day were verified and balanced. Manage program requirements including new patient registrations and verification that proper insurance requirements are met and compliant, Consultation and training around insurance deductibles and copayments including Blue E, Real-Med, and N.C. Medicaid, and all miscellaneous insurances, Create displays for presentations for meeting and public developmental activities utilizing PowerPoint, Create front office annual budgets, monthly appointment schedules and daily data query information utilizing Excel, Ensure proper completion and handling of disability forms and processing, Liaison to employee interpersonal relation issues and HR, Manage the entry of CPT coding required for daily patient processing. Assists with the preparation and management of the department budget. Observes performance and encourages improvement, Uses creative management skills to solve guest and team member problems. Influential communicator able to guide cohesive teams toward … Front Desk Supervisor Resume Examples Front Desk Supervisors have a variety of duties, including training and supervising Front Desk teams. Helped organize the front desk staff and took over for the Front Office Managers when they were not present. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Nonverbally confirm the room number and rate, Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Arranges for luggage to be delivered to guest room. Mentors MPR and Productivity of Room Attendants and Laundry. Strong understanding of front office hotel procedures and practices required, Previous night audit experience preferred; understanding of night audit procedures required, Previous cash handling experience required, Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone, Ability to work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests and concerns, Able to work with management on special projects, Able to set priorities for the front office team and provide feedback to others that enhances performance, Candidate must have proven leadership skills and must be able to direct, develop and motivate staff, Ability to teach employees importance of, and how to greet guests and courteously solve requests, Must be able to work a variety of shifts, including weekends and holidays. Front Desk Supervisor Resume Examples & Samples The individual will be trained in both Front Desk and AYS procedures and will perform duties in both areas Understand and practice Marriott’s high … Discipline, counsel and coach employees if necessary, using proper techniques and documentation. Supervised staffing levels to ensure that guest service, operational needs and financial objectives are met. Prepares deposits for cashier and posts to summary sheet, Consults with Billing Director to share information and or obtain guidance regarding hospital policies and procedures, Monitors and supervises the daily operation of the cashier, including schedules, staffing and staff performance, Performs administrative support duties including (but not limited to) meeting and greeting patients, telephone communications with patients and 3rd party insurance companies, Assists in hiring and training of Front Desk Staff, Monitors and records all visits and forwards encounters to billing department, Answers verbal and written requests in accordance with HIPAA guidelines and departmental procedures; responds to requests for patient financial information; investigates concerns/issues raised by patients regarding front desk operations, Responsible for cash handling and maintenance of accurate records, Creates and enforces front desk schedule to ensure adequate coverage during all hours of operation, Coordinates and verifies insurance benefits and eligibility, pre-authorizations, patient registrations, Provides direct supervision to front desk staff, Guest orientation of the local area and the Lodge facilities, Preparation and hand out of name tags and other orientation information, Full understanding and utilization of the property management system. Verify all banks and deposits accordingly, Monitor key control to maintain hotel security, Respond to guest questions regarding the hotel. Its professional summary identifies the jobseeker’s title and gives a synopsis of her experience and skills. Worked closely with physician and office staff to assist with medical office and patient care. Copy, fax and scanning, Previous experience in a similar operation (preferred), Previous experience of a front desk system (preferred), Ensure the switchboard is answered within 3 rings and all messages or faxes are passed to the guest within five minutes of receiving, Operate switchboard and deal with messages and enquiries as required, Take individual reservations using the Marsha Reservations System and be able to deal with advance reservations, taking bookings and special requirements, where necessary, Receive guests on arrival following the ten yard rule; ensure all guest information is entered into the Front Office System, Prepare cash for banking on a daily basis, complete shift payin and balancing of shift, assisting colleagues as necessary, Ensure that a proper handover takes place and that all relevant information is passed over from shift to shift, Ensuring that a high level of customer care is maintained at all times, especially when under pressure. Begin by reading the job description to find keywords targeting the specific skills, qualities and experience the employer is looking for. Oversee and supervise all duties performed by all Front Office employees. Interaction with guest will be in person and by phone, Must be willing to work a flexible schedule in order to accomplish all major responsibilities. Dealt with a variety of clients visiting our mountain resort for weddings, business, and vacations. Served as liaison for guests and Front Office Staff and facilitated many group events during evening hours when Hotel Sales Staff was unavailable. Accurately and promptly fulfilling guests requests. Helped to uphold the prestigious reputation of the property as one of the top resorts in America. Front Desk Receptionist Risk Manager Sales Associate Office Staff Product Manager Project Manager Customer Support Administration Strategic Manager Personal Assistant Facilities Manager … Managed guest service activities and guest satisfaction. A supervisor is also responsible for coaching, resolving issues and serving as a link between subordinates and upper management. Ensures appropriate cross-training and cross-coverage for all administrative activities, Supervises employees including, interviewing new employee prospects and training new employees; completes non-physician performance evaluations; manages disciplinary and performance issues, Assist in quality assurance as directed by Medical Director. Resolves problems relating to the facility on a day-to-day basis. Trains room attendants on [company name] Cleaning Cycles. Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can be found. Coded physician-patient office encounters using ICD-9, CPT codes. Assisted in writing and placing 42 SOP's. Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction, Financial Results and Cost Control:Responsible for management of expenses to maximize hotel profitability. MS Excel, Word, PowerPoint, and electronic scheduling and e-mail systems. Assists in hiring, training, and constant supervision of Front Desk and Reservations staff (maximum team of 10). Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations. Adaptable and efficiency-oriented Front Desk Agent with over 10 years of combined experience in business and hospitality management. Effectively train and assist team members in hotel policies, services, events, and overall knowledge of hotel practices, Monitor satisfaction trends and evaluate and assess service to continually improve guest satisfaction, Aided in improving SALT satisfaction scores by 30%, Trained and developed several new associates, Introduced and successfully implemented new shift closing process, Moved the Guest Satisfaction Scores higher by better inter-department communications, Successfully increased revenue by aggressive airport room sales, Successfully achieved higher level of success in financial and guest services aspect by taking proactive measures, Organized team meetings to ensure that the entire front office team is on the same page, Successfully passed all the requirements of quality assurance audit, Implemented competitive training programs for the associates to keep them motivated, Successfully completed cross training for the food and beverage department. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions, Must be able to represent the company in a professional, well-groomed and courteous manner, Supervisory and organizational skills with the ability to multi-task, Provides quality service by enforcing quality and customer service standards, Plans, monitors, and appraises employee performance, Studies and standardizes procedures to improve efficiency of subordinates, Controls expenses by gathering and submitting budget information; scheduling expenditures; monitoring variances; implementing corrective actions, Performs a variety of general administrative tasks to ensure compliance of assigned activities with sound business practices, Keeps records of financial transactions for establishment, Keeps records of room availability and guests accounts, manually or using computer, Compiles reports to show statistics such as cash receipts and expenditures, accounts payable, and other items pertinent to operation of business, Demonstrated excellent FOSSE skills in both front and back office tasks, Contributes to team effort by accomplishing other related duties as may be required, One (1) year of Front Desk experience at a branded hotel, A valid Driver’s License and an acceptable driving record for the past three (3) years to be eligible under NMS’ vehicle insurance policy, Must be able to accurately assess employee strengths and development needs, The ability to effectively and positively provide employees with honest and actionable feedback, The ability to keep all work activities structured, organized, and aligned with organizational goals, Supportive of honest and fair treatment of employees and customers, Performs and understands all aspects of Front Desk Staff duties, Maintains training records and on-boarding tools for all Front Desk Staff, Oversee the Lodge Front Desk, PBX, Bell Services and Night Audit operations, Maintains consistency with Front Desk operations and procedures, Updates SOPs when necessary to add new duties or procedures, Partner with Group Coordinator to be liaison for our tour groups, Involved in pertinent conferences with Accounting, Groups, Reservations and Rates & Inventory Departments to ensure smooth operation, Work closely with Housekeeping, Boat Tours, Boat Rentals, Laundry and Maintenance as needed, Train Front Desk Staff on all aspects of the role - helping to develop a team of guest service focused professionals, Support the Front Desk Staff in the day to day operations of the Resort – ensuring all opening and closing tasks are completed, Hold pre-shift meetings to ensure that the Front Desk team are aware of the day’s arrivals, departures, visiting VIPs, guest service of the day, Boat Tour schedules and any other miscellaneous information to ensure successful operations, Ensure Front Desk Staff remain active during down time by preparing for upcoming arrivals, tours and completing other relevant projects, Encourage and support Front Desk Staff in selling tours and activities including boat tours, power boat rentals and other activities to all guests, Respond directly to all guest complaints and ensure they are resolved efficiently and immediately in a professional manner which does not negatively impact on the reputation of Lake Powell Resorts and Marinas, Audit working banks to ensure accuracy and accountability, Run all supporting Property Management System reports which assist in the efficient running of the resort including arrival and departure reports, along with other relevant reports, Assist Group Department, Group Coordinator and other relevant parties with all Tour Groups – ensuring all pre-arrival preparations have been completed. Blind Banking, Supervise front desk staff, reservations, and bell staff as needed, Insure all daily functions from checklist are completed, Responsible for maintaining Sundry shop items and budget, Perform additional duties or projects as assigned by Front Office Manager and Assistant Front Office Mananger, Makes recommendations and suggestions to hire, evaluate, reward, document unsatisfactory performance, policy violations, and/or discipline employees with in his/her span of control, Maintains time and attendance records and handles daily scheduling, Trains and supports employees according to their job duties, Responsible for interpreting and enforcing company and departmental policies and procedures to staff, Communicates with staff regularly to facilitate the effective flow of information throughout the company, Available to work additional hours on short notice in order to accommodate one of the following; staffing emergency, employee absence, fluctuation in business levels, special projects, etc, Works closely with CRES and makes suggestions to maximize sales during heavy traffic periods and takes action to correct negative sales trends, Supervises and monitor Internet reservation systems and all other distribution centers, Updates ZCR GM and Room Division Manager with market sales trends, Ensured that any unsolved problems are brought immediately to the attention of the Rooms Division Manager, Upholds the "be the difference" guest service standards, Abides by and upholds all ARAMARK policies, Ideal candidates will have 1-2 years of experience in a hotel front desk supervisory or management capacity, Proficiency in spoken and written Business English and Spanish, Competent in Microsoft Office applications, Able to effectively communicate with all levels of colleague and Management, Acts empowered and empower your associates to provide excellent service, Plan Front Desk associate meetings on a monthly basis and conduct them, Ensure that all VIP guests are identified; recognized, pre-blocked and special treatment is brought to the room, Be knowledgeable about all emergency plans and know how to act upon them, Must be able to comprehend reading materials, speak, read and write English, Maintain a clean, safe and environmentally responsible work environment, Only Current Internal Candidates Will Be Considered Until After February 26th*, High school diploma or equivalent required. Ability to resolve conflict, think on their feet, influence and mentor others, 1-2 years experience at the front desk in a full service establishment, 1-2 years hospitality industry experience, 3-5 years experience at the front desk in a full service establishment preferred, 3-5 hospitality industry experience preferred, Team Member of the Hilton Go program with discounted staff rates all over the world and discounts on F&B items, Access to Hilton University training, offering more than 3000 learning programs, Worldwide career development opportunities, Ensure guest lost-and-found items are treated with care, reported and stored according to company policies, Previous hotel or customer service experience is required; prior supervisory experience preferred, Must be able to work with and secure sensitive and/or confidential material and information, Must be able to properly and confidently operate basic office software, machines and devices including computers, company issued hand-held electronics, copier, printers, etc, Must be self-motivated and able to work with little or no supervision, responding to and handling unfamiliar situations with little supervisory guidance, Assist the General Manager with preparing Guest Experience Maker work schedules and ensuring staff adheres to schedules. Overlook VIP guests/groups to ensure smooth and enjoyable stay throughout entire experience from check-in/check-out and actual event. Completes daily verification documents, Daily reconciliation of charges and payments, Runs all end of day reports as directed by management, High school diploma/GED required with completion of medical office assistant program, Prefer healthcare management/administration certification/degree, Must have a minimum of 5 years of experience working in a medical office setting. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances, Requires standing and continual mobility throughout front office area, Verify and imprint credit cards for authorization using electronic acceptance methods. Experience with web-based communication programs helpful, Must be able to communicate professionally in English, both written and verbal. One way to present yourself as a qualified candidate for a front desk supervisor position is to create a professional resume. Coach, counsel and discipline employees when necessary, using proper documentation and proper techniques. Be available at peak business times and for special guests. Handled all guest complaints and ensure guest satisfaction. Improved Hotel Service scores consistently through friendly and helpful guest interaction. May be responsible for issuing safe-deposit boxes to guest and ensuring the security of keys, Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up, Perform duties and projects as assigned by Guest Services Manager, Assist front desk manager with recruiting, selecting and retaining a quality front desk/ bell/ concierge staff, Assist front desk manager with training of front desk/ bell/ concierge staff on Hotel policies, practices and procedures, Assist in counseling of associates to include verbal communications, preparation of written documentation for management administration with associate(s) along with assistance of performance appraisal preparation, Administer discipline as needed at a supervisory level and ensure disciplinary procedures are followed, Operate front desk to include greeting guests, performing guest transactions, operating the front office system, answering the phone and ordering front desk supplies, Assist front desk manager with reservations, registration and special arrangements for groups, Inform Director of Rooms of all safety and security concerns of property, guests and associates, including OSHA, General Liability and Workers’ Compensation cases, Promptly answer telephone in a professional and clear manner. Work with other supervisors and administrative staff to address organization wide issues, including program development, personnel policies, and employee evaluations, training needs, safety concerns and quality assurance indicators. Assists administrator with contacting all new members for prompt scheduling, Previous medical office experience and supervisory skills required, Knowledge of business office operations, telephone etiquette and basic bookkeeping principles, Ability to oversee entire front office processes, to include: end-of-day closing; no show reports; incomplete encounter reports and performing bank deposits, Ability to deal with patients in a professional, courteous and effective manner, Knowledge of coding with emphasis on Medicare billing (HMO), Possess high job accuracy, efficiency, and dependability, Ability to follow written and oral instructions and to work with general guidance, Demonstrate a high professional level of clerical skills (typing, filing, telephone courtesy), Ability to communicate effectively, lead and train receptionist staff, interact professionally with patients, and work closely with administrator to uphold DaVita Medical Group policies and procedures, Computer literate with knowledge of Word, Excel, and e-mail, Ability to read, write, speak and understand the English language fluently, Assisting in the training and development of front desk employees to increase their productivity, through department meetings, pre-shift meetings and other levels of awareness, Assisting in properly screening and hiring new employees to maintain staffing requirements for the front desk, focusing on guest service oriented people, Offering feedback to the FOM assisintg in conducting performance evaluations, Communicating throughout department to foster teamwork, Training and operate the night audit shift and responsibilities, Other duties as assigned: general accounting, inventory ordering and controls, As a Front Desk Supervisor at St Pancras you are responsible for supervising the front desk team, You will review shift logs/daily memo books and document information in logbooks. 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