Greet guests with a welcoming smile and friendly demeanor. Verifying guests' payment methods during check-in. Also known as a front desk receptionist. Each one is 3–4 lines long, and gives the office hiring manager or HR member a brief look at your front desk background, clerk skills, office experience, and career goals. Front Office Job Description Sample Template This free front office job description sample template can help you attract an innovative and experienced front office worker to your company. As with most management roles, a person in this position will work a typical working week, but must be prepared (as with all management staff) to work night shifts and cover staff sickness leave in the emergency other members of front desk staff are unable to work. 2) Issues room key and escort instructions to BELLHOP. To be successful as a Hotel Front Desk, you should provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests. Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel 's financial records. How to Excel As a Hotel Manager – Become a Jack of All, The Importance of Top Level Skills in Hotel Management, Hotel Management :: Qualifications and How to Get a Life-Changing Career, Is The Indian Hotel and Hospitality Management Industry About To Explode, Hospitality Management Holdings To Train New Students From Maastricht Hotel Management School, What is Hospitality Management and What Does it Involve, Arranging guest travel and transportation – for example, to the airport, Calculate final bills and receive payment, Direct calls from guests and (depending on hotel size) take room service orders, Receiving and sending emails (bookings, reservations, transport), Sales experience – not always required, but is a great asset to hold. We make the hiring process one step easier by giving you a template to simply post to our site. Lets Hear From Some Hospitality Management Students. Your email address will not be published. This hotel managers job will also include providing staff training and scheduling rota’s for staff schedules for the coming week or month. The rewards are greater, and you may get the chance to work anywhere in the world. Receiving and managing reservations made online and telephonically. Hotel night clerks issue room keys to guests and keep records of occupied rooms and guests’ accounts, according to the Divi Carina Bay Beach Resort. Save my name, email, and website in this browser for the next time I comment. I learn to know front desk duty and responsibility, Your email address will not be published. Start a free Workable trial and post your ad on the most popular job boards today. Informing customers about … The most important part of a hotel front desk clerk’s job description is projecting a high quality image of both themselves, and the hotel for which they work. Job Description Position: Front Desk Clerk Job Summary Must present a personable, helpful, and professional image. Hotel Front Desk Clerk Career *A job as a Hotel Front Desk Clerk falls under the broader career category of Hotel, Motel, and Resort Desk Clerks. 3) Date stamps, sorts, and racks incoming mail and messages. Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. The front desk job description also includes: (adsbygoogle = window.adsbygoogle || []).push({}); Having the best communication skills for this position are also very important. Completely free trial, no credit card required. Hotel Front Desk Clerks may also communicate with guests via phone, handling any problems with the guests’ hotel room. This is crucial for future and return business. They also include taking and answering queries relating to the hotel itself – it’s amenities and facilities, as well as handling the initial customer service complaints. Your job description is the first touchpoint between your company and your new hire. This hotel front desk job description sample can help you create a posting that will attract the most dependable candidates. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. Verifying guests' payment methods during check-in. Available in. Post a Hotel Front Desk job to 100 job boards with one submission. We're proud of our 4.2 Glassdoor rating from our employees. A hotel front desk clerk's main responsibility is to help check guests in and out. Providing guests with information about the hotel. Assigning rooms to guests and informing them of any specials offered by the hotel. Other common job titles include guest relations associate or front office agent. Front Desk Agent job title A great job title typically includes a general term, level of experience and any special requirements. If you're thinking of career in events management, then you…, Find out how you can work in the hotel and…, Only the best hotel and hospitality management courses will get…, Travel and Tourism Schools provide you all the necessary facilities…, Here is Your Hotel Managers Job Description and employment options,…. In newer hotels, room keys are usually key cards, which are credit card size plastic cards which get swiped through the security key slot in the room door lock. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. Having a clear understanding of a guests query and where to direct it is essential. Organizing transport services for guests at their request. Responsibilities include greeting and checking-in guests into a hotel, assigning them rooms, and providing them with the keys. If you're excited to be part of a winning team, XYZ Inc. is a perfect place to get ahead. Hotel Front Desk Agent Job Description. Strong written and verbal communication skills. We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. Perform all guest check-in and check-out procedures. Crafting a Hotel Front Desk Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. The front desk manager will head the front desk department, and hold responsibility for front desk operations. Hotel Front Desk Responsibilities: Checking guests in and out. The reconciliation of … POSITION SUMMARY JOB DESCRIPTION: Provides excellent guest service to hotel guests during registration, check out and during their stay. Responsible for checking guest in and out of the Hotel, making necessary travel arrangements, and assisting with general information. Hotel Front Desk Agent responsibilities include: Performing all check-in and check-out tasks. Administration and Office Support. Previous hospitality experience would be advantageous. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Front desk clerks work directly with the public, often in the hospitality industry or in a related field. Front Desk, Reception, Cashier, Reservation, Bell Desk, Concierge, Travel Desk etc. When you choose a career working in guest services, you must be well mannered and polite. Hotel Front Desk Clerks complete a variety of hotel management tasks, such as handling bookings, managing correspondence, accommodating guests, billing, taking payments, and solving complaints. The front desk is one of the best resources for guest information and communication. They will often have to communicate with a guest before they arrive in regards to room type and amenities and sometime, will have to communicate with a guest after they have left about problems with their stay or billing issues. (adsbygoogle = window.adsbygoogle || []).push({}); As a key members of staff of any hotel, front desk clerks (or agents, as they are often referred to) will first greet and welcome guests upon they’re arrival. More often than not, the staff working in this highly valued position are the first members of staff that guests will communicate with when they arrive at check-in, and are also the last members of staff guests will see before they check … These professionals are often the first impression that anyone has of a business, whether it's a hotel, doctor's office or other institution. A room key is then allocated to the customer. Assigning rooms to guests and informing them of any specials offered by the hotel. If there is no concierge, the front desk agents will be tasked with the job of helping guests make reservations and recommending activities they can do while they are in town. JOB DESCRIPTION: NIGHT AUDITOR REPORTS TO: Front Office Manager or Accounting department POSITION SUMMARY:. Obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Duties include welcoming customers and making them aware of the best in hotel services. The most important part of a hotel front desk clerk’s job description is projecting a high quality image of both themselves, and the hotel for which they work. Use our Career Test Report to get your career on track and keep it there. The Basic Facts & Responsibilities. More often than not, the staff working in this highly valued position are the first members of staff that guests will communicate with when they arrive at check-in, and are also the last members of staff guests will see before they check out. When you work at the front desk of a hotel your job title may vary between the following: The hotel receptionist job is often referred to as a front desk agent. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Serving as a host at conferences, and ensuring that all relevant preparations are made for the event. There are plenty of opportunities to land a Hotel Front Desk Agent job position, but it won’t just be handed to you. Other essential front desk duties include answering telephones to book reservations, or to redirect calls to hotel guests. Job Overview. Organizing transport services for guests at their request. Front Desk Agent Job Duties and Responsibilities. The information on this page will generally apply to all careers in this category but may not specifically apply to this career title. A Definition of the Job Duties for a Front Desk Clerk. Front desk staff would then contact the appropriate department. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. Also Hotel, Motel, and Resort Desk Clerk Jobs. Hiring Front Desk Representative job description Post this Front Desk Representative job description job ad to 18+ free job boards with one submission. Checking in typically involves using a computer to verify guest registration, address and credit information, informing guest of hotel amenities, confirming customer preferences, checking identification, posting credit or debit card charges and providing a room key. Managing online and phone reservations. Required fields are marked *. You have ended up here because you’re interested in what it’s like to work a front desk at a hotel, and we can tell you all about that. We're now hiring a Hotel Front Desk Clerk to help us keep growing. Checks out Guests and receives all room payments. Description. The desk clerk is in charge of checking in the customer and providing them with directions to their room, as well as information about the available amenities offered at the hotel. XYZ Inc. is a leading company in our industry in the region. Job Description and Duties for the Front Office Department. Principal Duties and Responsibilities If you think that you may be over qualified for working as a front of house receptionist, why not consider a career in hotel management? Use our Job Search Tool to sort through over 2 million real jobs. Hotel night clerks must know all room types available at the establishment as well as layouts and locations and must know all room rates, promotions and special packages, according to Crestline Hotels and Resorts. Collect payment for room charges and other fees. Responsible for running reports required by front desk manager. English They are employed by hotels, motels and resorts. Next they would check the customers reservation on the computer system to confirm the booking, then obtain a credit card to log against that booking. Post now. Hotel Front Desk Jobs description A hotel front desk job is the most important position in the hospitality industry. Keep reading for a REAL hotel front desk job description you won’t find on Indeed. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. Tracks room revenue, occupancy percentages, and other front office operating statistics. A front desk agent works to ensure an organized and friendly interaction between the hotel and guests. Type a city. Maintains all related records. Hotel Front Desk Clerk Job Description Template. Receiving and managing reservations made online and telephonically. Job Description: 1) Performs any combination of following duties for guests of hotel or motel: Greets, registers, and assigns rooms to guests. So it is fundamental that front desk staff embed an enthusiastic and lasting impression in the minds of all customers. They can change guest room reservations as well. Part of front desk job responsibilities is receptionist, which could include office typing duties and also include acting as a link with other hotel departments. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. How to write a Hotel Front Desk Clerk job description. And if you do not represent the hotel in a way which meets the standards set by the hotel chain itself, you can bet a huge chunk of cash you won’t be employed for very long! Well-presented and professional appearance. As a Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. ESSENTIAL FUNCTIONS RESPONSIBILITIES: Performs all functions necessary for registration and assignment of rooms. It’s called a resume profile, and it comes in two flavors: the front desk resume objective or front desk clerk summary. For example, if a guest has a problem during their stay with perhaps linen in their room, they would not seek out a member of housekeeping staff, but more will typically contact the front desk and explain their problem. Front Desk Clerk Though the job title may be "front desk clerk", the role is akin to many other important ones going on behind the scenes of hotel hospitality: greeter, concierge, cashier, bookkeeper, marketer, customer service manager, facilities manager, and all around … A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. Keeping abreast of attractions that may be of interest to guests. The following are two resume examples for a hotel front desk position one for a candidate who has worked for hotels before, and one for a recent college graduate who does not have experience in the hospitality industry. Job description and duties for Hotel, Motel, and Resort Desk Clerk. The Hotel Front Desk is responsible for checking guests in and out of the hotel, as well as performing administrative tasks such as managing bookings. They essentially check guests in and out, make room reservations and … A front desk agent is responsible for checking hotel guests in and out of their rooms. Your front desk supervisor job description should detail required education and experience, which usually includes a high school diploma and several years of experience in the hotel industry. This overall structure and format make it easy for you to customize it with your specific requirements and desired skills for your open position. The Swiss Hotel Management School – The Best Place to Learn! You should have a pleasant and professional disposition with guests and other hotel staff. Hotel Front Desk Clerk Resume Examples. Disposition with guests via phone, handling any problems with the clients of a business, hotel doctor. This hotel receptionist job description and duties for hotel, Motel, and overseeing the office.! Guests query and where to direct it is essential one step easier by giving you template. 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