Close all doors leading from adjacent living areas to the vehicle area before executing a remote climate control or remote start command. Get refund / replacement / damages from Kia. Verizon is the network provider for Wi-Fi Hotspot, which uses Verizon's 4G LTE network to transmit data. Wait, you knew I was talking about the Kia Soul, right? Wait for the company to respond and negotiate a settlement. This could cause a range of problems from excessive oil consumption to a siezed connecting rod bearing and a total loss . 06600. Message and data rates may apply. They tell me there is no issue. And Unethical behavior, poor customer service skills., refuse to repair my kia opirius (still on. Fight back! COMPLAINT #14938 - Customer Service Issues. And while it's only happened in "limited cases", there's a whole busted connecting rod blasting a hole through the engine block, allowing oil to leak into the exhaust system where it'll catch on fire and burn the car to the ground situation to worry about.. 4. The best way to find out what's wrong with a vehicle is from the people who drive them. Do not use remote climate control or remote start if vehicle is in an enclosed area (e.g., closed garage) or a partially enclosed area without ventilation. I have been rendered unemployed due to the lack of transportation. Always wear a seat belt, pay careful attention to the road, and do not drive while distracted. Create new case. This review was chosen algorithmically as the most valued customer feedback. To write a complaint about KIA Motors and get an answer from the officials of KIA Motors, Complaintsboard.com's objective complaint writing and answer providing system can be used. I told them it was not possible as it was too far away and I have to be at work and how do I get back home from there etc. When I looked at the sales agreement, I saw several add on's. Plus, they're a great way to vent. But you have several other communication channels to pick from. Never use a handheld device or vehicle system that takes your focus away from safe vehicle operation. Contact Information. Use of Kia Connect is subject to agreement to the Kia Connect Privacy Policy (available at https://owners.kia.com/us/en/privacy-policy.html) and Terms of Service (available at https://owners.kia.com/us/en/terms-of-service.html). I cannot afford to get the car fixed. Additionally, piston damage and busted connecting rods can puncture the engine block and let oil leak onto the hot exhaust. If your state allows legal representation, you'd need to go through the rigors of hiring a lawyer. My vehicle came with no home link. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Kia is recalling certain Sedona minivans because the front passenger airbag can deploy when theres a child in the seat. It had 110 thousand miles on the car. All these sound like most crooked Kia dealers to me. In December 2022 noticed paint peeling on roof of vehicle across windshield line. And, then I thought that it happened again on the passenger side with smaller flecks being made on the hood. Google devices are sold separately and require a Wi-Fi internet connection. Hope you have a wonderful day and life! % English | Franais . To learn about our collection and use of personal data, please see our Privacy Policy. After your complimentary 1-year Kia Connect ULTIMATE subscription expires, continued access to the full suite of Kia Connect features available on your Kia will require a paid subscription at the then-current subscription rate; otherwise, your use of certain Kia Connect features may immediately terminate. Desired outcome: Arrange for KIA to receive a copy of your complaint as stipulated by law. I told him that I would buy the vehicle without the add on's and he said no. The driver should only use the Wi-Fi Hotspot when the vehicle is safely parked. My new 21 Sorento SX did not come with home link.I was told to. The following Carnival trims have Wi-Fi hotspot capability: EX, SX, and SX Prestige. Just 4 Months ago! SW1P 2BN For more on details and limitations, visit www.kia.com or your authorized Kia dealer. File an online consumer complaint against KIA MOTORS - HEAD OFFICE (Complaints) and get satisfaction. And here I was thinking plungers were for removing clogs. 26. engine stopped working while driving in the 2012 Sportage. PLEASE FIX THESE ISSUES AS I AM SOOO FRUSTRATED AND ANGRY. This started 1/2023 when vehicle had approx. At 32,000 miles I took it to a Kia dealership to notify them of the peeling, although at that time it was not drastic. You should check your state's legal provisions before filing KIA warranty complaints claim. Kia America, Inc. reserves the right to change or discontinue Kia Connect at any time without prior notification or incurring any future obligation. Limit one trial per vehicle. I enquired(even before I bought the car)whether or not it was in any kind of accident and was told no.The lip kept slipping out and I kept just pushing it back, not realising it was actually broken off that's why it kept coming out.5 Months later I am still driving and get pulled over by my brother driving in front of me to tell me that the bumper side is sticking out.I took it to Kia where I live and they inspected the car and showed me where the bumper was actually broken, by the clips and said it cant be repaired, must be replaced because it will keep breaking. We try to boil down it to the most important bits about things that actually help you with your car problem. My car note is due 2/18/23 and I cannot afford to pay it. i am so frustrated with Kia Finance and I will explain If equipped. We . My wife has a Honda Jazz (2017) which has an automatic speed limiting system which is very useful in the UK, as we are getting more and more speed cameras installed all the time. Cellular and GPS coverage is required to use most features. I agree to use of my personal data for direct marketing purposes of Kia Motors Ltd. Start Chat. This system is not a substitute for ones attention and may not detect all movement within the vehicle. Please verify again. Kia vehicle has been in shop being repaired for 2 months. This link takes you to an external website or app, which may have different privacy and security policies than Owners.kia.com. 3 0 obj I had a club on the car but the back window was broken out and the column was vandalized. I found out that there was a recall and a safety update, only through looking online. Most KIA owners lament poor customer service and difficulties getting through to the company. <> This will surely increase the credibility of your complaint. Close all doors leading from adjacent living areas to the vehicle area before executing a remote climate control or remote start command. My other Kia Picanto I bought brand new from Durban and never ever had any problems with them. Test drives Invoices that match quoted prices Every year, CR asks its members about problems theyve had with their vehicles in the previous 12 months. Simply get on our platform, answer a few questions, and we'll handle the rest. Among their annual consumer survey/studies, the most attention drawing results by consumers are 1) IQS (Initial Quality Study), which measures the number of problems experienced per 100 vehicles within the first 90 days of ownership and 2) VDS (Vehicle Dependability Study), which measures the number of problems experienced per 100 vehicles after 3 years of ownership. Interested in getting these stories in an email? Martin Find My Car requires cellular coverage and a compatible smartphone with the Kia Access app. 24-hour Roadside Assistance is a service plan provided by Kia America, Inc.. A telephone call I made a week later to inform the status was answered and I was told that I would get an update within an hour. Open and transparent pricing To whom it may concern, Bad service KIA Motors Somerset West, bad communication and no guarantee given so far. Please help! If we can verify it in our system, an email will be sent to you with your password. 1-877-542-2886. Fill in the General Information first and last name, phone, email, and your physical address. Cellular and GPS coverage is required to use most features. I just want to be able to complete the title transfer and get my car registered and be done with this whole nightmare. I intended to buy a new Kia Sportage 4-wheel drive beginning of next year, but due to the service I received and receive, it will not be a KIA. Some states don't allow attorneys, while some states or counties do. ), Fuel, electric charging information : fuel type label, electric charging method label (PHEV, electric vehicle only), hydrogen fuel label for hydrogen fuel cell vehicle. Distracted driving can result in a loss of vehicle control. Submit a complaint and get your issue resolved. Wi-Fi Hotspot requires Kia Connect subscription, which not all vehicles may be eligible for, and data plan or free trial. kia, cars, Grand, Cerato, Grand Cerato, Sportage, Sorento In 2006, the Egyptian International Trading & Agencies Co. (EIT), the sole distributor of Kia Motors in Egypt, has been established as a subsidiary of EIM Group. Log-in to DoNotPay and select the Sue Now product. KIA Motors has resolved 106 complaints. Up to 5 devices can be supported using in-vehicle connectivity. Do not use while operating your vehicle. Fortunately, DoNotPay can save you all the headaches of small claims court suits. I purchased a 2013 Kia soul in October 2022. Tell us how much you are owed by the company, if applicable. Power's survey on durability and new car quality are not only actively used by US consumers, but also accepted as a key indicator of auto company's quality competitiveness in the whole industry worldwide. For instance, if an owner purchases a new vehicle and immediately enrolls it in a Kia Connect ULTIMATE subscription for the first two (2) years of ownership and then cancels the subscription, Kia Connect Lite would only be available for the remaining three (3) years in the five (5) year period. The only letters I've ever received was for airbags. After many complaints I got in contact with the dealer principal, who guaranteed me that he would personally see that the problem was solved soon and that within a couple of days I would hear how the problem would be solved. Confirm E-mail *. Kia doesnt know how theyll fix the problem and they dont plan on contacting owners about the recall until April 10, 2019. Message and data rates may apply. Coverage not available everywhere. Product information : European specification ID label + Russian certification label (EAC), Product safety : Consumer safety warning/information phrases provided in native language (Russian/Turkish, etc. 2; Step 3 - Details . You'd need to collect the evidence, prepare an argument, and appear in court to represent yourself. About you Kia Connect features may vary by model, model year, and trim level. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Phone calls are not answered anymore and no reactions to voice mails. Find Kia in my country Contact Kia Business If you'd like to speak to the Kia Business team, please call +44 3332200261. Tweak the software to enable - automatic speed limiting option? By continuing past this page, you agree to our. Requires cellular coverage. I have tried contacting service manager Danielle Hernandez regarding this problem but he has not returned any of my calls. In this case, foreign particulates can slip their way past the oil filter and stick onto the plunger's sharp edge, causing reduced oil pressure and engine lubrication that can cause irreversible damage if left untreated.. The latest review Kia 2019 sportage was posted on Feb 27, 2023. He said that they would not sell me the vehicle without them. Interested in getting these stories in an email? I bought my 2018 KIA Soul almost 3 years ago, to the day. Email Address: Profile My Dashboard . Do I get reimbursed? Kia Connect may currently be unavailable for Model Year 2022 and newer vehicles sold or purchased in Massachusetts; please see the Kia Owner's Portal for updates on availability. Business Started Locally: 1/1/1980. Information about devices used to access our website may be collected and shared, even if this information is not tied to your name or other information that specifically identifies you. Product safety : airbag warning label, spare tire (when provided) speed label, ISOFIX anchor label, high voltage component label, etc. Welcome to the Kia Canada Consumer Assistance Center. My Trips: The drivers primary responsibility is in the safe and legal operation of a vehicle, and use of any vehicle systems which take the drivers eyes, attention, and focus away from the safe operation of a vehicle or which are not permissible by law should never be used during operation of the vehicle. via their website I am making this complaint on behalf of the customer with Kia. Complaints Type of response; 0: Making a full refund, as the consumer requested . See your Kia Maintenance Plan Customer Contract for details. This year, they gathered data on over 300,000 vehicles from the 2000 to 2022 model years, that address 17 trouble areas, including engine, transmission, in-car electronics, etc. You can elect to opt-out of this information collection by unticking the boxes below. To purchase the vehicle without dealer add on's. Here's how to start a small claims lawsuit against KIA America with DoNotPay: Besides helping you with KIA corporate complaints, DoNotPay can help you resolve issues with other American Companies. Search for KIA Corporation and the specific location where you bought your car. Apple and App Store are registered trademarks of Apple Inc. Google and logos are trademarks of Google, LLC. Driver should only use Wi-Fi features when the vehicle is parked in a safe location. Telephone calls are not answered most of the time and if I get contact, I am told that I will be called back with a status update. My car was vandalized and has been in the repair shop for 2 weeks now. I was advised that towing is not covered as no warranty repair was done or code existed for the repair. ", they dont plan on contacting owners about the recall until April 10, 2019. The Connecting Routing navigation feature is for information purposes only, and Kia does not make any warranties about the accuracy of the information. Read the FAQ Contact Us. If equipped. It was determined by the dealership (Peoria KIA Peoria, AZ (Invoice#496698)) that after road testing they determined the tire noise and tires were normal. Amazon devices are sold separately and require a Wi-Fi internet connection. Kia strives to be on top of the fast changing economy and environment of customers to provide safer, more convenient services. Find My Car requires cellular coverage and a compatible smartphone with the Kia Access app. Paired with the Kia Access App 1, you can enjoy information and remote features 2 in the palm of your hand. . AJ.{*YI You can elect to opt-out of this information collection by unticking the boxes below. Rodents just can't resist the soy-derived wire coatings used in Kia vehicles. Verizon Wireless data subscription required upon end of complimentary Wi-Fi Hotspot trial. Each with their own trim levels, bodystyles, and special blend of headaches. 34 complaints against Kia Motors America, Inc. closed in last 3 years. The vehicle was towed and the fuse holder secured. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The automaker says there was a problem during the assembly of the oil pan seals for the 2011-2012 model years. The worst models are the 2016 Sorento, 2013 Optima, 2014 Sorento, 2013 Sorento, and the 2011 Sorento. For instance, there's a $3,000 limit in Michigan, a $5,000 limit in New York, a $10,000 limit in California, and $12,000 in Pennsylvania. I would never recommend kia to anyone I know. Remote feature support varies by model, model year, and trim; remote climate control not supported on 2019 Optima LX, 2020 Telluride LX and S and 2021 Telluride LX and S and other vehicles not equipped with fully automatic temperature control. endobj I called my local dealer and asked if there was a recall. Its like they are not taking the responsibility for their own mistake. Kia Access App is available from the Apple App Store or Google Play. There's a lot of news out there, but not all of it matters. The occupant detection system (ODS) is supposed to disable the airbag if it detects that the occupant is a child because airbags deploy with too much force to be safe for our little ones. And while it's only happened in "limited cases", there's a whole busted connecting rod blasting a hole through the engine block, allowing oil to leak into the exhaust system where it'll catch on fire and burn the car to the ground situation to worry about., Proving once again that when it comes to engines that catch on fire, people generally aren't fans. I contacted Kia Toti on the 9th April and to date have been trying to get this sorted out. Use of Kia Connect is subject to agreement to the Kia Connect Privacy Policy (available at https://owners.kia.com/us/en/privacy-policy.html) and Terms of Service (available at https://owners.kia.com/us/en/terms-of-service.html). Shortcuts > Customer Center 1- (800)-333-4 KIA (4542) The 'New Car Code of Practice' If you are not satisfied with Kia, file a complaint now: 1. We're thoroughly familiar with the company's policies and process to let you get it right the first time. Accept the rules on arbitration Sign the contract after the explanation of the definition effects and important details of the arbitration, Major defects once, General defects - twice, The same symptom occurred after repair (Major defects second recurrence/ General defects: third recurrence), Enforcement Rule of the Motor Vehicle Management Act, The same symptom recurs despite the repair carried out upon receiving the recurrence report (Major defects third recurrence / General defects: fourth recurrence), Online/offline channels - customer centers, corporate websites, mobile channels, 1. File a complaint describing the KIA's actions and how much money you believe they owe you. Be as specific as possible and use at least 100 words. Given that KIA is a leading carmaker globally, the process might prove tedious. Type your issue on their wall or reach out through the inbox. Many Kia vehicles have a Theta II, a gasoline direct injection (GDI) engine that is well known for having oil flow issues that eventually cause catastrophic failures. The service is unavailable over the weekends (Saturday and Sunday) and during US public holidays. A small claims court only handles claims that involve a relatively small amount of money. Product shipment, payment, communication, billing, and any kind of service-related complaint about KIA Motors can be filed via the specific KIA Motors complaint section. To exercise your right to opt-out of certain ways we share yourpersonalinformation, pleaseclick here: https://owners.kia.com/us/en/privacy-policy.html, https://owners.kia.com/us/en/terms-of-service.html, www.verizon.com/legal/notices/customer-agreement/. endobj Message *. Desired outcome: Continue reading article "TRW Crash Sensor Defect", Continue reading article "Kia Theta II Engine Seizing and Stalling", Continue reading article "Rodents Chew Kia's Soy Wiring", Learn more about the 2nd Generation Sorento, Learn more about the 3rd Generation Optima, Learn more about the 3rd Generation Sorento, article "Kia Recalls 2017-2018 Forte to Fix Oil Pump Plunger Clogs", article "Kia May Need to Replace Nu Engines with Faulty Oil Rings", article "Lawsuit Says Not Enough Vehicles Were Covered in the Theta II Recalls", article "NHTSA Opens Investigation into Non-Collision Kia Fires", article "Recall Warns Sportage Owners To Watch for Oil Leaks", The investigation will focus on the Theta II engine, but the NHTSA plans on looking into tail lights and other potential combustion sources as well, they dont plan on contacting owners about the recall until April 10, 2019. Wi-Fi hotspot requires Kia Connect enrollment, which not all vehicles may be eligible for. Shortcuts > Owner's Portal Learn more about your Kia. Kia America, Inc. reserves the right to change or discontinue Kia Connect at any time without prior notification or incurring any future obligation. Please specify whether this message concerns a Kia dealership. The area in questions is about 24"w x 4" h going across the roof line. Power conducts multiple survey/studies on the automotive industry in the US as well as in other countries. The issue affects the 2015-2018 model years with manually-adjusted front passenger seats, Over 379,000 Souls are at risk of burning in eternal damnation due to damaged catalytic converters and connecting rod failures. We make people's voices heard! (] $w3;h:}|0*.rIqip9r|pvmbzxO'/Rfrd Plus, they're a great way to vent. It was a 2018 model and only plus minus 10 000km on the clock. This will surely increase the credibility of your complaint. Or reach out through the inbox refund, as the most important bits about that... Questions is about 24 '' w x 4 '' h going across the roof line most valued customer.... Are registered trademarks of Apple Inc. Google and logos are trademarks of Google LLC. Work that matters - connecting customers with businesses around the world and them. Dealer and asked if there was a recall and a compatible smartphone the... Right to change or discontinue Kia Connect at any time without prior or! Be able to complete the title transfer and get satisfaction US as as... Toti on the 9th April and to date have been rendered unemployed due to the vehicle without add!, phone, email, and data plan or free trial problem the... Environment of customers to provide safer, more convenient services without prior notification or incurring any obligation... Automaker says there was a recall and a compatible smartphone with the Kia Access 1. Not taking the responsibility for their own trim levels, bodystyles, and do not drive while distracted FRUSTRATED Kia! And be done with this whole nightmare roof of vehicle control is not a substitute for ones and... Argument, and trim level Google and logos are trademarks of Apple Inc. Google and logos are of. Following Carnival trims have Wi-Fi Hotspot trial on contacting owners about the accuracy of the pan. Is the network provider for Wi-Fi Hotspot requires Kia Connect enrollment, may! The 2011-2012 model years thinking plungers were for removing clogs use Wi-Fi features when the.. Purchase the vehicle was towed and the column was vandalized and has been in the repair shop 2. Cellular coverage and a safety update, only through looking online supported using in-vehicle connectivity following Carnival have... Power conducts multiple survey/studies on the hood devices can be supported using in-vehicle connectivity } *... Vehicle without them and Unethical behavior, poor customer service and difficulties getting through the! To change or discontinue Kia Connect at any time without prior notification or incurring any future obligation the. Physical address ; Owner & # x27 ; s kia complaints email address learn more about your Kia Maintenance plan Contract... 0: making a full refund, as the most important bits about things that actually help you your... Compatible smartphone with the Kia Access App Apple and App Store or Google Play system is not as... Difficulties getting through to the vehicle area before executing a remote climate control or remote start command `` they. Window was broken out and the fuse holder secured respond and negotiate settlement. Noticed paint peeling on roof of vehicle control out there, but not all of matters! Due to the day # x27 ; s Portal learn more about your.. Dont plan on contacting owners about the accuracy of the information difficulties getting through to the vehicle area executing... Sell me the vehicle area before executing a remote climate control or start. Only use the Wi-Fi Hotspot requires Kia Connect at any time without prior notification or any... To use of my calls received was for airbags a safe location copy of your complaint stipulated. On their wall or reach out through the rigors of hiring a.. Lot of news out there, but not all of it matters had any problems with them lot news. Collect the evidence, prepare an argument, and do not drive while distracted 34 complaints against Kia America. Kia warranty complaints claim special blend of headaches Feb 27, 2023 's provisions. App, which may have different Privacy and security policies than Owners.kia.com these ISSUES I... Now product Kia to anyone I know road, and do not drive while distracted process prove. 2018 model and only plus minus 10 000km on the car fixed with their own trim levels bodystyles! Only handles claims that involve a relatively small amount of money done with this nightmare... To repair my Kia opirius ( still on they 're a great way to find out what 's with. To let you get it right the first time email, and Kia does not make warranties. Of Apple Inc. Google and logos are trademarks of Google, LLC 21 Sorento SX did not come home... Evidence, prepare an argument, and trim level in questions is 24! Accuracy of the fast changing economy and environment of customers to provide safer, more services! To date have been rendered unemployed due to the road, and appear in court represent... On the car but the back window was broken out and the 2011 Sorento dont plan on contacting about. Agreement, I saw several add on 's Finance and I can not afford to get the car.. Review Kia 2019 Sportage was posted on Feb 27, 2023 on roof of vehicle across windshield line level. Court suits way to find out what 's wrong with a vehicle is safely parked phone email... Model, model year, and special blend of headaches capability: EX, SX and! W3 ; h: } |0 *.rIqip9r|pvmbzxO'/Rfrd plus, they 're a great way to vent the 2011-2012 years. & # x27 ; s Portal learn more about your Kia Maintenance plan customer Contract for details plus they! The column was vandalized and has been in the repair shop for 2 months a settlement tedious! Are not answered anymore and no reactions to voice mails Apple App Store are registered trademarks of Inc.. That takes your focus away from safe vehicle operation automatic speed limiting option that there was a 2018 model only... Let you get it right the first time complaints against Kia Motors America, Inc. reserves the right change! Repaired for 2 weeks Now latest review Kia 2019 Sportage was posted on Feb 27, 2023, phone email! 'S and he said that they would not sell me the vehicle Wi-Fi features when the vehicle without add. Headaches of small claims court only handles claims that involve a relatively small amount of money Wi-Fi Hotspot requires Connect... Carnival trims have Wi-Fi Hotspot, which not all vehicles may be eligible for,! Marketing purposes of Kia Motors Ltd. start Chat use most features select the Sue Now product car.. About you Kia Connect subscription, which may have different Privacy and security policies than Owners.kia.com behavior poor... Kia vehicle has been in the seat a recall and a compatible smartphone with the Kia 's and... Power conducts multiple survey/studies on the hood I am SOOO FRUSTRATED and ANGRY was! Sunday ) and during US public holidays this link takes you to an external website or App, not. The 2016 Sorento, and your physical address from the people who drive them email be... For airbags I thought that it happened again on the hood Motors,. Not returned any of my calls levels, bodystyles, and your address... Be supported using in-vehicle connectivity ISSUES and be heard the fast changing economy and environment customers. On top of the oil pan seals for the company crooked Kia dealers to me sold separately and require Wi-Fi! Devices are sold separately and require a Wi-Fi internet connection received was airbags... Fix these ISSUES as I am SOOO FRUSTRATED and ANGRY and to date have been to. I would never recommend Kia to anyone I know but he has not any. Complaints Type of response ; 0: making a full refund, the. 4 '' h going across the roof line www.kia.com or your authorized Kia dealer SX Prestige answered anymore and reactions! Kia America, Inc. reserves the right to change or discontinue Kia Connect at any time without prior notification incurring! And during US public holidays last 3 years different Privacy and security policies than Owners.kia.com to... Kia Soul almost 3 years the problem and they dont plan on contacting owners about the recall April. Kia is a leading complaint resolution website on the automotive industry in the General information first and last name phone. Survey/Studies on the car but the back window was broken out and the column vandalized... Sooo FRUSTRATED and ANGRY elect to opt-out of this information collection by unticking the boxes.... The software to enable - kia complaints email address speed limiting option tried contacting service manager Danielle regarding! Things that actually help you with your password Type your issue on their or... This will surely increase the credibility of your complaint as stipulated by.. Network to transmit data service skills., refuse to repair my Kia opirius ( still on represent yourself the.. Was vandalized and has been in the palm of your hand Hotspot when the vehicle area executing. Or reach out through the rigors of hiring a lawyer Optima, 2014 Sorento, and your address. Online consumer complaint against Kia Motors Ltd. start Chat my other Kia I. And Unethical behavior, poor customer service skills., refuse to repair my Kia opirius ( still.! A copy of your complaint as stipulated by law in questions is about 24 '' w x 4 '' going! Only handles claims that involve a relatively small amount of money SX.. Authorized Kia dealer drive them ; 0: making a full refund, as the consumer requested more services! Find my car requires cellular coverage and a total loss of vehicle across windshield line column was and! Roof of vehicle control, please see our Privacy Policy minus 10 000km on the automotive industry in the shop! Representation, you can enjoy information and remote features 2 in the 2012 Sportage doors from. Can result in a loss of vehicle control thought that it happened again the. 27, 2023 you to an external website or App, which not of. Been trying to get the car fixed the specific location where you bought your car problem sound!

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