Formulated and created the "experience" for hotel guests by leading the C3 Committee. Managed 45 direct reports in luxury property including Guest Service Agents, Concierge, Bellmen, Doormen and PBX Telephone Operators, as well as the daily operations of the front office. Assisted in developing marketing strategies for rooms and food outlets. Quality Inn Oacoma, SD Hotel Owner - Hotel General Manager. Trained staff in delivering utmost levels of customer service in greeting customers that come into the store, Managed all aspects of the Country Club's 59 room boutique hotel, including staff hiring and development, performance evaluations, scheduling for front office, maintenance and housekeeping as well as purchasing, contract negotiations with vendors, forecasting and yearly business plan and budget, Hotel Restaurant Institutional Management. Supervised management of housekeeping, front office, security and building/grounds maintenance. Diplomatic, energetic Hotel Manager with 3+ years of experience in adhering to strict hotel budgets, ensuring that all departments of the hotel run optimally, and diligently executing daily managerial tasks. Exceeded company year over year goals resulting in bonus payouts. Controlled average daily rates, average checks, staffing levels, environmental projects, guest history, and resolved all guest issues. He makes the employees work systematically and any malingerer, if found, would attract his wrath. Strengthened quality performance level by reshaping the culture and providing guidance and supervision to management of the front desk, restaurant, catering, security, housekeeping, building and ground maintenance. Manage 250 room property with $5.5 million in annual revenue. Reviewed and analyze monthly revenue numbers, stats, and guest comments and take appropriate action to improve. Promote 100% guest satisfaction throughout the property. Management and supervision of all operating departments. Conduct training and needs analysis reports to determine departmental and management/individual requirements. Monitored on-time payments for rent, late fees, and damages, Handled a wide variety of customer needs and concerns. Hotel Manager resume in Lisbon, Lisboa, Portugal - December 2020 : wine, cc, tourism, housekeeping, farm, portuguese, maker Help increase revenue and maintain 100% occupancy with casino marketing strategies, Manage and develop 50+ team members, and supervisors, Create new inventive ways to fine tune all hotel operations through constant review and modifications, Manage all monthly, quarterly, and yearly budgets, Send monthly business reports to Casino GM. Ensures that associate related issues are resolved in a timely manner consistent with policies. Oversee all hotel activities, including hiring and firing, supervising employees, and training staff of more than 90 employees. Monitored and coordinated all aspects of customer and guest relations. Established standards for personnel performance, service to patrons, room rates, credit and type of patronage to be solicited. Manage property operations on a daily basis to assure optimum performance and continual improvement in guest service, employee professionalism and performance, sales/marketing, property appearance, and profit. Responsible for maximizing revenues and flow through GOP to meet or exceed budget. It holds regard of your achievements while clearly providing career history in reverse … When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Worked directly with Executive Committee regarding hotel operations, in addition to constant communication with all hotel departments. Coordinated new carpet project throughout all guest rooms and corridors. Maintain and promote positive guest relations through personal involvement and employee involvement. Reviewed daily reservation reports, communicated relevant information, and followed-up with appropriate departments prior to guest arrivals, Prepared and conducted daily shift briefings, addressing guest requests, concerns, departmental goals and VIP status, Dealt with and resolved all guest issues, initiating compensation when warranted, Partnered with appropriate departments managers, regarding guest concerns, following up to assure timely resolution, Charged with implementing new and creative guest amenities, Maintained lobby presence, elevating the atmosphere to reflect the 5 Diamond standard, Mentored the international hospitality students, Coached and motivated the staff, provided leadership to cross functional teams, Collaborated with various department personnel on work study teams, focused on guest experience and strategic cost savings initiatives. Conducted interviews, orientations, training, completed evaluations, and processed all new employee paperwork and updated job descriptions. Conducted Sales within the community to promote and maintain business relationships to increase occupancy. Supervised cleaning staff in all their duties, Handled all money that came in and out of hotel and made cash deposits, Rented available apartments and rooming houses, Supervised all repairs and maintenance on hotel, apartments and rooming houses, Answered all telephone calls and directed them to the appropriate right parties, Assisted the owner with various tasks that include payroll, bank deposits, registering the rooms and apartments with Housing Prevention and Development, Used all business machines which include faxing, adding machines, copy machines and computers. P & L management achieved profitability through revenue growth and cost control. Conducted customer service training classes for incoming seasonal associates and managers. Manage Property budgets for all departments. Demonstrates promotes a 100% commitment to providing the best experience for guests. Initiate and promote on-going training for all employees in an organized manner; Document and measure success of training. Communicates all policies and procedures to entire staff, Conducts regular meetings to provide various information including company communications, policy reviews, local property activities and goals. The Hotel General Manager is accountable for all operations of the entire hotel. Responsible for overseeing the retention and acquisition of accounts by growing existing accounts … Implemented and enforced policies and procedures for hotel staff. In their resumes received a high level of accreditation on Trip Advisor 3 star boutique hotel 105. Resume is an important step in your job search journey members including front Desks Housekeepers. Conducted regular inspections of hotel Manager resume that best highlights your experience and.... 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