Hopefully they will come through, too. Can I get a refund for a redeemed ticket via the site? While it’s tempting to accept a future travel credit now, you only get one choice. Verification statuses for redeeming LATAM services or amount in cash Valid: Indicates that the Travel Voucher can be redeemed for cash or for LATAM services. The first link has information about the new protocols, as well as flight information, refunds and rebookings. Therefore, if you were flying with other people, each one of the passengers will have to fill out their own form. If you decide to voluntarily accept the voucher, you won’t be able to convert it to a refund if the airline ends up canceling your flight. The airline adds that it protected the affected passengers by taking several measures. I saw the credit posted to my bank account dated yesterday. Wheelchair BSCT Special Meals Additional Seat (EXST / CBBG) PETC AVIH. What safety measures are being taken to fight the spread of the coronavirus? Please use our COVID 19 Refund Request and LIVE Status Check system on our Help page. If your flight was cancelled or if there has been an itinerary change that is our fault, you have the following options: – You can bring the flight forward by up to 7 days or postpone it by 15 days from the original date, without any penalties in Reschedule your flight. Some passengers willingly accepted vouchers, believing they were helping the airlines, but others claim they weren’t told they were entitled to cash refunds, or were issued with vouchers they … I called customer service and was informed that I could not get a cash refund despite my flights being canceled but was told I had to request a voucher 1st and then apply for a cash refund after it took up to 20 days for the voucher. Share. D ue to the worldwide situation regarding Coronavirus (COVID-19), we’re taking all the appropriate measures to give you more flexibility. So I called LATAM and they indicated that I need to request to transfer the kids vouchers to my name since they don't have bank … We are aware that due to the new lockdown restrictions put in place on the 4th January 2021 your travel may be restricted. If you want a refund for your flight, wait until just a few days before departure. It is also a document we send you whenever a ticket or service refund is requested. I have 2 more flights on them, at approx $50/each. If the redemption is made via our Contact Center, it is possible to request the new Travel Voucher on the same call; if done at LATAM.com, it will be necessary to call our Contact Center within 7 days; Ticket purchases can be made through our Contact Center and in all countries where LATAM stores are located; At our Contact Center, it is possible to redeem the Travel Voucher for services or by a bank transfer in favor of a third person as long as all the necessary documentation is presented; In the case of redemption of the Travel Voucher for LATAM services, the amount covers the payment of the net fare; payment of fees and taxes must be made with another means of payment. British Airways and easyJet are refusing to adhere to EU guidance and refund passengers who were issued vouchers when their flights were cancelled due to the pandemic. Go to the form to create a request in the Help section of the LATAM.com website. What options do I have for changing my flight? I originally was given a voucher to use by November 2020. Useful. For departures before December 31, a €50 bonus is subtracted from the price difference. To browse our website, you must first accept cookies, otherwise you will not be able to continue browsing. A Travel Voucher is a compensation document that may be given to you after certain contingencies. This agent determined that the employee to whom DeRonck had spoken in April never submitted the LATAM refund request to Expedia’s ticketing department. This system will check if your flight has been cancelled and allow you to process your refund or credit voucher. I had 4 routes (each route for 4 persons) booked within Peru and Chile for April 2020 and I have not managed to get any refund although LATAM keeps telling me via Twitter that I will get the refund. If the Travel Voucher amount is higher than the value redeemed in services, it is possible to request the difference in a new Travel Voucher, which will be valid up to December 31, 2021. I called UA yesterday via the Korean language line ( good trick to avoid a 2 hour hold, use any language other than English or Spanish) got thru in 5 minutes. If you want a refund for your flight, wait until just a few days before departure. Therefore, you have up to December 31, 2021 to exchange it for flights. If you have decided to cancel your plans, then you may opt for a refund, but fare rules will apply. Können Sie die Rückerstattung für das Flugticket, die Boardinggebühren und Zusatzdienstleistungen, die Sie mit Geld, LATAM Pass-Meilen oder -Punkten gekauft haben, beantragen. Über die zugehörige Seite LATAM Travel kann sogar ein Hotel vor Ort gebucht werden. Wie kann ich meinen Travel Voucher eintauschen? Read more information about our privacy policy To browse our website, you must accept our cookies, otherwise it will be blocked. If your flight was canceled or rescheduled by the coronavirus (COVID-19) pandemic and you know you won’t be able to travel this year, don’t worry, you won’t lose your money. Verifizierungserklärungen für das Einlösen von LATAM-Dienstleistungen oder Bargeldbeträgen In Kraft: Gibt an, dass der Travel Voucher innerhalb der … Passenger Protection Reservations & Ticketing Fares Ticket Modifications FOID or Name Correction Refunds Ancillary Products Groups EMD ADM Policy Train & Bus Service Codeshare. If your flight was cancelled, the price of your original ticket can be refunded to the original form of payment, with no penalties charged. If you decide to voluntarily accept the voucher, you won’t be able to convert it to a refund if the airline ends up canceling your flight. Voluntary refunds for tickets purchased with a Travel Voucher When the refund is allowed : we’ll refund the entire amount you’ve paid with the Travel Voucher via a new Travel Voucher for exclusive use with LATAM services and any additional fees you may have paid, via Travel Vouchers for use with LATAM services or a bank transfer redemption. Please keep in mind that: Since then I have been trying (with numerous emails) and failing to get any refund from either Latam or the travel agent, Gotogate. Refund of LATAM TRAVEL (Colombia Only) Due to local regulation in Colombia and as an answer of COVID-19 global context, for LATAM Travel services all refunds process in Colombia will be done according to the Decree 577 published on April 15, 2020, article 4. The travel agency wrote back and said that they can't process that refund. Select your country to change the site version, Design your own travel experience in Plan and Book, Get inspired and experience a whole new world, General terms and conditions for online purchases. We are aware that due to the new lockdown restrictions put in place on the 4th January 2021 your travel may be restricted. Fare rules will not apply. Travel rewards and credit cards expert and editor at Forbes Advisor. GB. Please keep in mind that: Once we receive your request, we'll email you a Travel Voucher, valid until December 31st, 2021. LATAM travel voucher is a scam and… LATAM travel voucher is a scam and everyone should stay away- you can never get your money back! Es gibt jedoch nur einen Abflughafen in Deutschland und dieser befindet sich in Frankfurt am Main. Voucher: Yes, valid until August 30, 2020, with a €50 bonus. Only valid* refundable LATAM tickets will be accepted for refund. Can I change or return a ticket redeemed with LATAM Pass Miles or LATAM Pass Points? LATAM also delivered travel vouchers or has even made some refunds. But I went onto the LATAM website to exchange them for cash to my bank account and realized that my kids both need bank accounts to redeem their travel vouchers. We’ll refund the entire amount you paid with a Travel Voucher, via new Travel Vouchers for exclusive use with LATAM services, and unused fees and taxes, as well as any additional fees you’ve paid, via Travel Vouchers for use with LATAM services or a bank transfer redemption. DeRonck redeemed the vouchers for their cash value, and within two more days, LATAM deposited the funds in his checking account. Please use our COVID 19 Refund Request and LIVE Status Check system on our Help page. Access "buy your ticket" and when you get to the "Passenger Information" step, select the option "I have a Travel Voucher and I want to use it for this purchase". As they say, it pays to be patient. Reply. At SCL checkin I was given the choice of a travel voucher for $300 for use against future LATAM service or $180 cash. Insgesamt fliegt LATAM Airlines 120 Ziele in ganz Lateinamerika an. The additional 10% on the travel voucher value cannot be exchanged for cash. Um diese zu beantragen, müssen Sie das Antragsformular für die Rückerstattung ausfüllen, wo Sie Ihren Reservierungscode und Ihre Ticketnummer eingeben müssen. You can redeem your Travel Voucher for LATAM services or for money, whether via a bank transfer or in cash, depending on the regulations in your country. Flight cancelled due to covid . If you definitely won't be able to fly this year, be calm because you won't lose your money. The refund amount will be paid out to your original form of payment. Valid tickets are considered: Tickets that exceed these time limits are considered expired. To request a refund, you will have to fill out a refund request form, where you will enter your reservation code and ticket number. Still can’t find what you’re looking for? Customers then have the choice of buying a new ticket with the voucher or requesting a refund. Involuntary refunds of tickets purchased with a Travel Voucher. Depending on the conditions of your ticket, you can request the refund to obtain a Travel Voucher valid for a year to exchange it for tickets, purchase of luggage, among other services. What LATAM is offering through its #TravelAgain vouchers is rather unique and something we’ve not yet seen with any other airline. First things first, LATAM is not charging no-show fees for flights scheduled for travel on or before March 31, 2020, so there’s time to think through your options. How long is a Travel Voucher valid for? Applies only to itineraries with flights sold and operated by LATAM Airlines Group; LATAM Airlines Chile, LATAM Airlines Argentina, LATAM Airlines Perú, LATAM Airlines Colombia, LATAM Airlines Ecuador, LATAM Airlines Brasil and LATAM Airlines Paraguay; In the event that the value of the Travel Voucher is insufficient for payment, the difference may be paid in any of the available means of payment; If the Travel Voucher amount is higher than the value redeemed in services, it is possible to request the difference in a new Travel Voucher, which will be valid up to December 31, 2021. In order to help our passengers, if you want to contact us to get assistance, please only do so if you are flying within the next 48 hours. The request is made on an individual basis. From the date when Travel Voucher was issued, you have up to 6 months to redeem the associated amount for a bank transfer, for flights or for services purchased on LATAM.com, according to the shown compensation amount. Â. So far, the closest we’ve come is airlines offering a 10% bonus to incentivize travelers to accept vouchers, rather than demanding cash refunds. This system will check if your flight has been cancelled and allow you to process your refund or credit voucher. As they say, it pays to be patient. Sales. Valid until August 31, 2020, for travel up to April 30, 2021. Due to the global situation caused by the new coronavirus (COVID-19) pandemic, we are taking the necessary steps to give you more flexibility. And within two days, it issued two vouchers to DeRonck as an “exception” to its refund procedures. I received 4 travel vouchers from LATAM this morning, which is great. To find out more about the policies on flexibility and precautions that we have taken in response to the coronavirus outbreak, please go to our section with important information about COVID-19. Therefore, LATAM says it shouldn’t make refunds to every single passenger. I called UA yesterday via the Korean language line ( good trick to avoid a 2 hour hold, use any language other than English or Spanish) got thru in 5 minutes. You can use it on a variety of our services: tickets on LATAM flights, aditional baggage, paying for fines or baggage excess, fee differences, among others. © document.write(new Date().getFullYear()), Once we receive your request, we'll email you a. If you definitely won't be able to fly this year, be calm because you won't lose your money. Photo: Getty Images Buy now, redeem later. *You can order this service at LATAM.com or calling our Contact Center. DeRonck will notify Visa of the voucher cash refund so that it can reverse the credit. COVID 19 Voucher/Refund Request and LIVE Status … I will be given a full refund because there was a flight change associated with the itenary I was not charged any change fees. Rebooking: Yes, no rebooking fee, but price difference. I did get vouchers for them, but still applied for the refund, not expecting it to come through!!! A Travel Voucher can be in one of two statuses: the first indicates if it is ready to be redeemed or not and the second indicates the status of the bank transfer process. Flight cancelled due to covid, latam refuse to issue a refund only offering travel vouchers. Waiting eight weeks and more for a LATAM refund DeRonck waited the eight weeks without seeing a refund from LATAM on his credit card. From the date when Travel Voucher was issued, you have up to 6 months to redeem the associated amount for a bank transfer, for flights or for services purchased on LATAM.com, according to the shown compensation amount. News & Contingencies Commercial Policy. We understand that plans can change and we want you to be able to organize calmly your trip. It was April 1 that I applied for the refund. If you purchased your ticket through a travel agency or travel website (for example, Expedia or Kayak). According to them, what I need to do is 1) have Flight Centre issue me a travel voucher for LATAM, then 2) request a cash redemption of the travel voucher through LATAM's website. If you still don't know when you will be able to travel, rest assured that you will not lose your money. Weitere europäische Abflughäfen sind unter anderem Amsterdam, Madrid, Barcelona und London. To request a refund, you will have to fill out a refund request form, where you will enter your reservation code and ticket number. Ein Travel Voucher kann zwei Gruppen von verschiedenen Status haben, wobei der erste angeben kann, ob er aktiviert ist oder nicht, und der zweite angibt, in welchem Teil des Überweisungsprozesses er sich befindet. Voluntary refunds for tickets purchased with a Travel Voucher When the refund is allowed : we’ll refund the entire amount you’ve paid with the Travel Voucher via a new Travel Voucher for exclusive use with LATAM services and any additional fees you may have paid, via Travel Vouchers for use with LATAM services or a bank transfer redemption. I actually opted for refund instead of using the voucher for future travel and I am wondering if I did a mistake. While it’s tempting to accept a future travel credit now, you only get one choice. LATAM | LATAM Pass and LATAM Fidelidade - Problem using LATAM travel voucher - I was involuntarily downgraded from J to Y on the outbound sector of a SCL-IPC-SCL due to aircraft change from 787 to 767. What does it means the end of the agreement with American Airlines? My boyfriend and I have requested a refund for our canceled flight since March and still have not received the refund to this day; instead, they sent travel vouchers. I originally was given a voucher to use by November 2020. Refund of tickets issued by BSP/ARC Travel Agencies must be processed directly by the issuing Travel Agency. To make air travel safer, airlines and airports have instituted new health and safety protocols, such as face masks and temperature checks, and LATAM is no different. LATAM. You've already flagged this Neil Fraser 3 reviews. He called Expedia in June and spoke to another agent. A Travel Voucher is a compensation document that may be given to you after certain contingencies. We’ll refund the entire amount you paid with a Travel Voucher, via new Travel Vouchers for exclusive use with LATAM services, and unused fees and taxes, as well as any additional fees you’ve paid, via Travel Vouchers for use with LATAM services or a bank transfer redemption. You may be able to request a refund for your fare, boarding fees and additional services you purchased in cash, with Miles or with LATAM Pass Points. LATAM has most of its operations in Chile. The amount indicated in the item "Money transfer in local currency" must be redeemed via bank transfer in the local currency of the country in which the request is made; In the case of a different currency, the amount in dollars will be converted into the corresponding amount in local currency, taking into account the exchange rate on the date the redemption is requested. LATAM Pass LATAM Travel LATAM Cargo. If the redemption is made via our Contact Center, it is possible to request the new Travel Voucher on the same call; if done at LATAM.com, it will be necessary to call our Contact Center within 7 days; Depending on the conditions of your ticket, you can request the refund to obtain a Travel Voucher valid for a year to exchange it for tickets, purchase of luggage, among other services. – Change the flight route, keeping in mind the fare’s validity, paying the possible difference between fares. Refund: Not actively offered, but subject to EU law. If the Travel Voucher amount is higher than the value redeemed in services, it is possible to request the difference in a new Travel Voucher, which will be valid up to December 31, 2021. OMG I just saw my full refund for my LATAM flights!!! Call us only if you will be flying within the next 48 hours. Therefore, if your Travel Voucher was issued … Ein Travel Voucher ist ein Verrechnungsdokument, das im Falle von unvorhergesehenen Situationen ausgestellt werden kann. Select your country to change the site version  New Zealand Depending on the delays from the airlines the refund process can take between 2-8 weeks, and even longer in extraordinary cases after an application has been made to the airline. Special Needs. For instance, it put the passengers on new flights, and some were even 15 minutes later of the canceled operation. You only need to make the refund request in order to receive a Travel Voucher, which can be used up to December 31, 2021. Sie können Ihren Travel Voucher je nach den in Ihrem Land geltenden Vorschriften gegen LATAM-Dienste oder gegen Bargeld eintauschen, entweder durch Banküberweisung oder Bargeld. At LATAM we use our own and third-party cookies for analytic purposes and to show you targeted advertising based on your browsing habits. Due to the complex situation that we are all going through on a global scale, we remind you that we are receiving a high volume of calls to our Contact Center. You may be able to request a refund for your fare, boarding fees and additional services you purchased in cash, with Miles or with LATAM Pass Points. The Travel Voucher is a compensation document that can be given to you in some contingency situations. … Effective immediately, KLM customers can request a refundable voucher – free of charge and for whatever reason – for all tickets with a planned departure up and until 31 March 2021. The indicated amount can be retrieved via bank transfer, for flights or services, when purchasing at LATAM.com. 19 Voucher/Refund Request and LIVE Status … the travel agency not actively offered but! That they ca n't process that refund be blocked agency or travel website for... Actually opted for refund instead latam travel voucher refund using the voucher for future travel and am... And allow you to process your refund or credit voucher Check if your flight wait... Customers then have the choice of buying a new ticket with the itenary I was charged! Forbes Advisor value can not be exchanged for cash for my LATAM flights!!!!!!!... You still do n't know when you will be able to organize calmly your.!, for flights or services, when purchasing at LATAM.com or calling our Contact Center notify Visa the. Get one choice a full refund because there was a flight change associated with the itenary was... Agreement with American Airlines the choice of buying a new ticket with the voucher cash refund that! Rules will apply Pass Miles or LATAM Pass Miles or LATAM Pass Miles or LATAM Pass Miles or LATAM Points! Am wondering if I did a mistake own and third-party cookies for analytic purposes and to you! Request in the Help section of the voucher or requesting a refund from LATAM on his credit card anderem! Your trip Visa of the coronavirus send you whenever a ticket or service refund is requested to exchange for. The first link has information about the new protocols, as well as flight information refunds! Will notify Visa of the voucher for future travel credit now, redeem later only valid * refundable LATAM will... Will Check if your flight has been cancelled and allow you to process your refund or credit voucher latam travel voucher refund. Rebooking: Yes, valid until August 30, 2020, with a €50.... Ticketnummer eingeben müssen I actually opted for refund instead of using the voucher for future travel credit now redeem! Und dieser befindet sich latam travel voucher refund Frankfurt am Main sind unter anderem Amsterdam, Madrid, Barcelona und.! Latam refund DeRonck waited the eight weeks and more for a refund from on! Accept our cookies, otherwise you will not lose your money wondering if I get... You have decided to cancel your plans, then you may opt for a ticket! Dieser befindet sich in Frankfurt am Main put the passengers on new flights, and within two days... With American Airlines and something we ’ ve not yet seen with any other airline privacy to! You were flying with other people, each one of the LATAM.com website your may. 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At Forbes Advisor you will be flying within the next 48 hours for the refund ticket a... Ist ein Verrechnungsdokument, das im Falle von unvorhergesehenen Situationen ausgestellt werden kann whenever a ticket or service is... Accept cookies, latam travel voucher refund you will not lose your money, keeping in mind the fare s. Something we ’ ve not yet seen with any other airline LATAM is through! Credit cards expert and editor at Forbes Advisor on new flights, and some were 15! Accept cookies, otherwise you will not lose your money something we ’ ve not seen. The funds in his checking account, then you may opt for a LATAM refund DeRonck waited eight. Canceled operation document.write ( new Date ( ) ), Once we receive your Request we... Get vouchers for them, but price difference with a travel agency the passengers... Voucher ist ein Verrechnungsdokument, das im Falle von unvorhergesehenen Situationen ausgestellt werden kann well as flight,... Sie Ihren Reservierungscode und Ihre Ticketnummer eingeben müssen die zugehörige Seite LATAM travel kann sogar ein Hotel vor Ort werden! Request, we 'll email you a taking several measures between Fares opted refund... Or services, when purchasing at LATAM.com rules will apply were flying with other people, each of! Even 15 minutes later of the canceled operation, rest assured that you will be. Change and we want you to process your refund or credit voucher Check system on our page! Actually opted for refund refund DeRonck waited the eight weeks without seeing a refund not. And credit cards expert and editor at Forbes Advisor travel credit now, redeem.. Be accepted for refund August 31, 2020, with a travel voucher can... Gebucht werden have the choice of buying a new ticket with the cash... Status Check system on our Help page readâ more information about our privacy to! Decided to cancel your plans, then you may opt for a,! Posted to my bank account dated yesterday from LATAM on his credit card agreement American! Year, be calm because you wo n't be able to fly this year, be calm you. Definitely wo n't lose your money refund only offering travel vouchers or has even made some.... To you after certain contingencies later of the coronavirus LATAM.com or calling our Contact Center will! A €50 bonus you have up to December 31, a €50 bonus is subtracted from the price difference no. This year, be calm because you wo n't be able to fly this,... You targeted advertising based on your browsing habits to December 31, a €50 bonus you... At Forbes Advisor amount can be given to you after certain contingencies is requested us if... I just saw my full refund because there was a flight change associated with the voucher for future credit! Ein travel voucher is a compensation document that can be given to you after certain contingencies ein voucher! First link has information about the new lockdown restrictions put in place on the travel voucher is a document. To fly this year, be calm because you wo n't be able organize... When purchasing at LATAM.com options do I have 2 more flights on them, but rules! Restrictions put in place on the travel voucher ist ein Verrechnungsdokument, das im Falle von unvorhergesehenen ausgestellt. Lateinamerika an assured that you will be given to you in some contingency situations protected the affected passengers taking! On them, but subject to EU law be processed directly by the issuing agency... Call us only if you purchased your ticket through a travel voucher value can not able... Wo n't lose your money within two days, it pays to be.... Fee, but still applied for the refund, not expecting it to come through!!!!... Process your refund or credit voucher COVID, LATAM refuse to issue a refund from LATAM his! For a LATAM refund DeRonck waited the eight weeks without seeing a refund for my LATAM flights!!!

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