If we find you have exceeded your pro-rata mileage, as stated in your Finance Agreement or there is damage outside of fair wear and tear you will be charged accordingly. Get in … Something is wrong with my vehicle – what do I need to do? This is why you need to clear your settlement figure … Please note, we’re unable to discuss damage charges until we have received and reviewed the report, please allow us 14 days. Medical documentation may be required in order to assist. This will need to be repaid within 30 calendar days from the day after you give your notice to withdraw. Discover our actions to reduce our impact on environment and to build a more inclusive society. We are authorised and regulated by the Financial Conduct Authority (FCA). Please note, we are unable to discuss damage charges until we have received and reviewed the report, please allow us 14 days. Please contact our Contract Hire team if you wish to discuss this further. Please note there will be a £25 admin charge payable to process the paperwork. If a manager is unable to resolve your complaint, this will be passed on to our Customer Relations team to investigate. You will need to complete a short questionnaire, and any cost due will be confirmed to you. Unfortunately, we do not offer payment holidays, however, depending on personal circumstances there may be alternative arrangements available. You will need to send a scanned copy of either your marriage certificate, divorce papers or deed poll to customerservices@rcibanque.com. You usually must pay the early settlement figure in full, plus any cancellation fees outlined in your contract with the finance … How can I pay my early settlement figure? If you would prefer to post your documents, we would require the original and recommend you send this to us by recorded delivery to Renault Finance, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. If you have a complaint about your vehicle, please email or contact our Customer Services team, who will ask you for some details around the issue you are experiencing. Option 2: Sell your car to settle the outstanding finance Renault Finance Settlement Figure Tel 0871 987 0091. To discuss your payment arrangements further please contact our Financial Solutions team, additionally, you may wish to contact an independent support organisation. Please be aware this can take up to 3 weeks. The portal has been designed to help you easily manage your finance account. Once you have completed the Right of Withdrawal, you will no longer be covered by the Consumer Credit Act 1974. Alternatively, please contact our Contract Hire team who will be happy to assist you further. We will arrange with you a convenient time to collect the vehicle. To find out more information on how you can finance your new car, take a look at Finance Explained. Bank Transfer: Please email customerservices@rcibanque.com and we will provide you with our bank details. Simply log in to your Online Portal to see full details. Please be aware that some arrangements may be subject to you providing confirmation of your income and expenditure to enable the assessment and are not always guaranteed. If you have sent us your original documents, we will return these to you, by recorded delivery. On Finance Agreements where a vehicle is returned to Renault Finance at the end of a contract, we expect the condition of the vehicle to be at the standard as set out by the BVRLA. Unfortunately, the transfer may not have been completed in full. When you choose to sell the vehicle please ensure the new owner has completed the Battery Transfer Form and it has been signed by both parties. In some cases the figure offered may not even be sufficient to pay off the finance settlement figure… You can log into your Online Portal to check when your payments have been received. You will need to complete option B and section 1 with the personalised registration number and then section 3 with your name and address. You will then need to contact the nearest Renault Electric Vehicle specialist dealer, who will then assess the battery to determine whether it’s written off or repairable. You will then need to send a scanned copy of your V5 logbook to customerservices@rcibanque.com. If the battery capacity is 75% or above, and there are no faults found, we would be unable to repair or replace your battery. Renault Finance is a trading name for RCI Financial Services Limited, so the app and portal you are about to login to are wearing RCI Financial Services colours, but you will find all your Renault Finance … Bank Transfer: This can take up to 3 working days to show on your Finance Agreement. There are some important Terms and Conditions to be aware of: If you do wish to proceed and withdraw from the Finance Agreement, please contact our Customer Service team who will be happy to help you further. The vehicle will be inspected in line with The British Vehicle Rental and Leasing Association (BVRLA) guidelines on fair wear and tear and we will check that you have not exceeded the pro-rata mileage. Please note there will be a £25 admin charge payable to process the paperwork. They will check the battery capacity and look for faults. Bank Transfer: This will show on your Finance Agreement within 3 working days. Please refer to section 9 of your Finance Agreement document for further details. If the vehicle is returned to Dacia Finance at the end of the agreement, it should be in good condition. We will review your vehicle inspection report once your vehicle has been collected. If you would prefer to post the documents, to ensure its safe delivery, it is recommended to send this by recorded delivery, if you can to, Renault Finance, Refinance Team, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. This figure implies a 48% upside … This will be taken via your usual payment method, once our administration team has received the form and payment. No, the Battery Agreement has been extended on the same terms as your original Battery Agreement, should you wish to change your tariff please contact the Electric Vehicle team. Yes, firstly you will need to complete a V317 form. Isuzu Finance Settlement Figure Tel 0121 747 4000. Subaru Finance Settlement Figure Tel 0121 747 4000. If you have a Battery Agreement in place you will have a lifetime warranty on the battery for faults and capacity issues only. Our group, which has been making cars since 1898, is present in 134 countries and has sold 3.8 million vehicles in 2019. These vehicle return standards also apply to vehicles that are subject to Voluntary Termination. You can choose your preferred selection through our Online Portal or by contacting our End of Agreement team, please sign the forms and send them back by post or email to vtteam@rcibanque.com. Renault Financial Services. Lump-sum payments will not reduce the term of the Agreement, only the amount due on your monthly rentals. I would like to update my personal details. Renault Finance, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. Please refer to our ‘I am going through difficult times – what should I do?’ section on how we are here to help you through difficult times. If you choose to sell the vehicle to an unrelated Third-Party, you will need to contact our Contract Hire team who will be able to assist and provide you with the Third-Party Purchase Price that we will require payment of. Money Advice Service www.moneyadviceservice.org.uk Tel: 0800 138 7777, Citizens Advice www.citizensadvice.org.uk, StepChange Debt Charity www.stepchange.org Tel: 0800 138 1111, National Debtline www.nationaldebtline.org Tel: 0808 808 4000, AdviceUK www.adviceuk.org.uk Tel: 0300 777 0107, Christians Against Poverty (CAP) www.capuk.org Tel: 0800 328 0006. If your vehicle is written off our GAP will pay the amount by which the balance on your outstanding finance exceeds the insurance settlement figure offered by your insurance company on your … You will need to contact them within 6 months of receiving our final response letter. Our Renault finance schemes include Hire Purchase, Personal Contract Plans, Leasing and Contract Hire. When you have decided on your preferred option (see below) you can visit our Online Portal to select your option or alternatively email our End of Agreement team with your Agreement number to update them with your preferences. If you’re planning on travelling abroad, you will need to contact our administration team on 01452 881 037 to request a Travel Abroad Certificate. 0% Finance is currently not available for engines, gearboxes and any item that requires a deposit. If you have sent us your original documents, we will return these to you, by recorded delivery. You could check with the new owner that all relevant documents have been returned, alternatively please contact the Electric Vehicle team. Please ask your Official Receiver to contact Renault Finance to confirm your Bankruptcy. To see what is new, visit Renault or you can find your local dealership here. You can pay your early settlement figure to Renault Finance either by bank transfer or cheque. ... Hand the vehicle back to Renault Finance – The next of kin can simply hand the vehicle back. Once we have received the transfer form, we will send the new owner their Finance Agreement documents to sign and return. Want to join Groupe Renault? To meet the major technological challenges of the future while continuing to pursue our profitable growth strategy, we are focusing on international expansion and drawing on the synergies of our five brands: Renault, Dacia, Renault Samsung Motors, Alpine and LADA. I’m not getting the expected range on the vehicle, what do I do? There are tools called EMI calculators that can be used to calculate … Your settlement figure and date are calculated in line with the Consumer Credit Act. You can find your local dealership here. Please refer to our ‘Managing your Finance Agreement - Can I talk to you about someone else’s Finance Agreement?' When will my payments show on my Finance Agreement? The settlement is the latest fallout from the November arrest of Mr. Ghosn, who was the architect of the alliance of Nissan, Mitsubishi and Renault, on suspicion of trying to … Your lender will advise you on what happens after you pay the settlement figure, though it will usually end up with you becoming the legal owner of the car. If you don’t have this then please contact the Electric Vehicle team. Learn more! Build your RenaultConfigure a vehicle today, Find your vehicleLocate your nearest dealer. The next of Kin has a few options available to consider: Please note: The original or certified copy of the death certificate must be sent by post to Renault Finance, Customer Care Team, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. Calculate your settlement figure. Then your car needs valuing which is super simple with our Sell Your Car tool. If you remain dissatisfied with the way your complaint has been handled, or we have not provided you with our final response within eight weeks of receipt of your complaint, you may refer the matter to the Financial Ombudsman Service for review. The first thing you will need to get is a precise settlement figure from Vauxhall finance. If they find the battery capacity is below 75% the battery will be replaced under the terms of the warranty. Phone: You can contact us to make a payment with a Debit or Credit Card over the phone however, there is a £2,000 transaction limit when making payments over the phone and must come from the Agreement holder’s bank account. You will receive your retention documents once the above is complete. We appreciate that your mileage circumstances may change during the lifespan of your Finance Agreement. To check if your vehicle has a Battery Lease, please contact our Electric Vehicle team for further information. Welcome to the Renault Financial Services Customer Portal . You can visit the Financial Ombudsman Service website here or you can contact them via: E-mail: complaint.info@financial-ombudsman.org.uk, The Financial Ombudsman Service Exchange Tower Harbour Exchange London E14 9SR, As a member of the Finance and Leasing Association (FLA), we support and comply with their Lending Code, which sets out standards of best practice. • Request a settlement quote ... • Calculate a lump sum quote ... Renault Finance, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. I would like an early settlement quote for my Finance Agreement. Cheque: If you would like to send a cheque, please make it payable to Renault Finance and send it to the following address with your Agreement number or vehicle registration on the back of the cheque: Renault Finance, Customer Services, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. They will be happy to arrange a test drive and give you all the information you need. Please refer to the BVRLA guidelines for further information. This figure is the total amount you will need to pay your lender to terminate your contract to end the finance agreement and will include any fees. We’re sorry to hear you’re experiencing issues with your battery capacity. We are working on four major areas of innovation in order to develop the mobility of the future. If you are considering terminating your Finance Agreement early, please contact our Contract Hire team. If you would like to see a copy of this code, please visit the FLA website: www.fla.org.uk. If you would like to send a cheque, please make it payable to Renault Finance and send it to the following address with your Agreement number or vehicle registration on the back of the cheque: Hand the vehicle back to Renault Finance: You also have the option to hand the vehicle back to Renault Finance once your Finance Agreement has finished. However, we understand that some complaints may not be resolved to our customer’s satisfaction. If you still wish to go ahead, you will be sent documentation to sign and send back to us (by post or email). We would require the IVA company to send us a copy of the proposal including an income and expenditure report (the vehicle must be included in the report as an expenditure). Visit W R Davies Renault in Llandudno Junction, established dealership and servicing specialist. Please note, if you would rather a Third-Party to discuss your finances, we will need authorisation. We strongly advise you retain possession of the vehicle until the transfer of the lease has been completed. Great Wall Finance Settlement Figure Tel 0121 747 4000. Please contact our Contract Hire team who will be happy to assist you further. Please see below, details of some independent organisations that can provide free, impartial help and advice. Please contact the manufacturer for more information on this. If your Finance Agreement was subject to a deposit contribution you may need to repay this. If you want to remove your personalised number plate from your vehicle, you will need to complete a V317 form to retain the personalised registration number. Renault Finance is a trading name for RCI Financial Services Limited, so the app and portal you are about to login to are wearing RCI Financial Services colours, but you will find all your Renault Finance … Simply log in to your Online Portal. insurance policy and the price paid for your vehicle, or if your vehicle was purchased on finance, the finance settlement amount if this is higher. We understand that there may be times when unforeseen events could impact how you are able to manage your Finance Agreement - we are here to support you through these difficult times. You can pay your early settlement figure to Renault Finance either by bank transfer or cheque. Card Payment: This can take up to 2 working days to show on your Finance Agreement. If you are unsure whether your Finance Agreement has been transferred, please contact the Electric Vehicle team. If you have exceeded your Annual Mileage Allowance, or there is damage outside of fair wear and tear you will be charged accordingly. To ensure its safe delivery, it is recommended to send this by recorded delivery, if you can to, Renault Finance, Customer Services, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. Right of Withdrawal from the Finance Agreement will not entitle you to withdraw from the purchase of the vehicle. Just as our vehicles break with convention to create something truly distinctive and individual, our goal is to excel in every area of customer care and additional services, such as finance, exceeding your expectations of what a car company can deliver - it's another aspect of what we call the Renault … Renault Finance is a trading name of RCI Financial Services Limited. At Renault Finance, our aim is to offer flexible finance solutions that can be tailored to suit your individual requirements. We have a dedicated Customer Care team who are specialised in helping customers who may be experiencing difficult circumstances. Renault Finance is here to help you manage your Finance Agreement however we can. Last year's study found that 59 percent of U.S. consumers surveyed wanted gasoline or diesel vehicles. Before applying for a car loan with Renault Finance, it will be a good idea to calculate the amount of money that you need to pay as monthly instalment for the loan. Renault Finance must be listed as a secured lender. If you have any questions concerning your vehicle inspection report, please contact our End of Agreement team. Please contact our Financial Solutions team if you wish to discuss this further. How do I remove my personalised number plate? You will then need to post this along with a cheque for £80 made payable to DVLA Swansea to the DVLA Personalised Registrations, Swansea, SA99 1DS. 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