Make sure you draw from an experience that include specifics…and be honest. conservative, common interview questions about customer service. Can you tell me about a time you had to make a fast You're hoping to get a rough idea of the company's philosophy about customer service. What Customer Relationship Management (CRM) software are you familiar with? How to Answer: Tell me about your customer service experience. However, another important part of customer service is communication—you need to listen to people’s concerns and answer questions in a clear, efficient manner. You might feel a little awkward, but the impression you'll give is one of someone who's already aligned with the brand. A General Answer to “Tell Me About Yourself” Possible Answer 1: “I am a self-starter with strong interpersonal skills. Make sure you’re genuinely enthusiastic about both the product and the company and demonstrate a knowledge beyond what any applicant could know simply based on a general awareness of the product. Why do you want to join BPO? What is the difference between onshore and offshore outsourcing? Why It Works: This is a good example of how to use the STAR interview response technique to strengthen your answer with an illustrative anecdote from your past work experience. A job in the customer service industry is one of the most in-demand careers today. Describe your comfort level with basic software such as Microsoft Office, Excel, Powerpoint or similar programs. Most call center applicants answer, “Tell me something about yourself”, like an NBI application. This is another problem-solving question wrapped in layers being asked by a hiring manager who is trying to determine exactly how you’ll handle a similar situation should it arise again. Tell me something about BPO and how it works? In addition to being prepared to answer the interviewer's questions, you want to create a positive first impression by dressing appropriately, making friendly eye contact, and maintaining open, confident body language. If you show that you understand what makes good customer service, the interviewer will have confidence that you can handle the job. etc. Many organizations provide this information right up front, as part of their branding strategy. Hopefully you’ve already completed tip #1 and honestly evaluated whether or not this job is right for you. You can demonstrate your understanding of strong customer service throughout the interview. Beyond listening, customer service is doing everything in one’s power to efficiently and accurately serve each customer. Learn more about The Interview Guys on our About Us page. While this might seem like a no-brainer tip, this is a critical step you should take even before applying for a customer service position, much less accepting an opportunity to interview. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com. Asking clarifying questions, repeating their concerns, and simply quietly listening are helpful ways to demonstratethat you are listening and that you care about their problems. FREE BONUS PDF CHEAT SHEET: Get our "Job Interview Questions & Answers PDF Cheat Sheet" that gives you "word-word sample answers to the most common job interview questions you'll face at your next interview. Not only will you be able to go into the interview with a good idea of what you could possibly be doing in the future, it will help you tailor your situational questions in such a way that they align with the policies and guarantees the company already has in place. Customer representative jobs aren’t always easy and even people who truly posses all the traits and love the job have off days, but for people who have secured these positions without really knowing what the job entails or ensuring they’re the right fit, the job can be downright miserable. For a Customer Service job interview. The hiring manager is curious about what you think good customer service is. While the basic tenets of good customer service are the same from organization to organization, the details can vary widely. Ok, so before we get started we wanted to let you know that there are over 100 other difficult traditional interview questions you could be asked in your job interview. Working hard to meet customers’ needs is always my priority. Include things like your attitude towards customer service and the people you’ll be encountering as well as your ability to problem solve for them and still maintain the reputation of the company and the products you’re dealing with. Go back over our list of desirable traits for a customer representative and ask yourself honestly if these all apply to you. Here is an example of how to begin your answer to “tell me about yourself” as a very experienced candidate: “I first started managing people twelve years ago, when I was promoted from Customer Service Associate to Customer Service Supervisor. How to Structure Your Answer to the “Tell Me About Yourself” Interview Question How you respond to the “Tell me about yourself” question can set the tone for the rest of the interview. Sound familiar? This is a variation of the common interview question "Tell me about yourself" and is a little more tricky to answer. Even so, many job seekers don’t take the question seriously, thinking it’s … As we’ve discussed before, behavioral questions are questions that allow the hiring manager to see who you really are based on how you’ve handled situations in the past. Overall, when you practise your answer, you want to tell a great story about yourself that you can share in no more than two minutes. Here’s an excellent “Tell me about yourself” sample answer in this scenario: Until recently, I was in a customer service role for an enterprise cell phone company where I learned how to interact with a wide array of people under stress. That’s why we’re also going to include our top five tips and tricks intended to help you prepare for your customer service representative interview by highlighting the things you should do before you get to the interview! From discussing what personality traits it takes to be an excellent customer service representative, to running through our best tips and tricks to prepare for a customer service representative interview, to covering the three primary types of questions you might encounter in an interview as well as why hiring managers ask them and how you should focus your answers, we’ve tackled it all! It also involves listening carefully to customer wants and concerns. You’re going to be expected to work with a wide variety of personalities and levels of understanding when dealing with customers. Start with your solution, and then work your answer around to include a specific instance from your past that relates directly to the qualities you’re highlighting in your answer. Before your interview, do a little research on the organization and its attitude towards customer service. They give out their addresses, birthdates and birthplaces. Make eye contact, offer genuine smiles, remain engaged in the conversation and answer the questions your hiring manager asks you with confidence and honesty. Describe to me a time that an inferior product/service created a customer service issue for you and how you solved the situation. It’s a bit of a no-brainer. Nobody wants an angry customer but sometimes it’s unavoidable. Take detailed notes. Here is how to answer questions about customer service, along with tips on what the interviewer is looking for, and examples of the best responses. By using The Balance Careers, you accept our. Tell me about your previous customer service experience. Look for any keywords that you might want to use in your interview answer. Tell me about a time you faced a crisis at work. What is your strategy for managing your call volume, follow-ups, internal responsibilities and other time-sensitive duties. Are you confident in utilizing multi-line phone systems? Here’s an optimal one: “I’ve always been a people person. I then had it shipped to our branch, and the customer had the item within four days. Why they ask this: The hiring manager is curious about what you think good customer service is. The Balance Careers uses cookies to provide you with a great user experience. For example, customer service in part means being a good public face for the company. 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Remember, we’re thinking like ninjas, and like a ninja, you’ll need to tuck and roll when confronted with a situation like this. For a Common job interview. “What would you like to know?” This statement completely throws the question back at the interviewer in somewhat of an insulting way and he/she is forced to reword the question. Would you agree/disagree with them and why? For any situational question you’ll want to focus on qualities you possess and how those align with the needs of the company in relation to the job you’re applying to. Explain and identify these parts, and the interviewer will be impressed with your knowledge. Answered by professional interviewers and hiring managers. - My years of experience have prepared me well for this position. These questions usually begin with “Tell me about a time you…” and require you to give an in-depth answer, tailored specifically to the question. While it might seem like customer service representative jobs are a bit of a lone-wolf situation (after all, it’s usually just you speaking directly with a customer), in actuality there is an entire team at play in every situation, from the customer themselves all the way through the corporate chain of command including management and above, and a hiring manager wants to know ahead of time how you’ll handle that environment. 23 examples on how to answer Tell Me About Yourself Sample Answers for students, freshers and experienced professionals. If it is, then make sure that you’re exemplifying those traits from the absolute very beginning of the interview. This question is why. Why It Works: This interviewee focuses on a single component of good customer service – active listening – to good effect, demonstrating a solid command of the listening process within a customer-facing role. The perfect answer is one that strikes a balance between being too self-reliant and being too indecisive. What is your preferred method of correspondence/communication? Also, review more common interview questions about customer service to be sure you're prepared for the interview. With this specific question, the hiring manager is really asking you to demonstrate how well you communicate with customers and how you interpret and address their needs. Overall, when you practise your answer, you want to tell a great story about yourself that you can share in no more than two minutes. That means participating in the interview as though you already have the job…by showing your interviewer outstanding customer service. When it comes to jobs in the workforce, few positions require an applicant to wear as many hats as those worn by a customer service representative. Do you have any prior customer service experience? 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