Terms and Conditions or Product Disclosure Statement. Why am I seeing a message to contact my bank? How do I protect myself from Online Banking fraud? Amex **** 1234. When you receive your new Westpac PayTag, please destroy and safely discard your old one. What are my transfer limits for business accounts and how do I change them? How do I use my PayID to receive payments? Where can I find out more information about Google Pay? Why do I need to complete verification when adding my card to Google Pay? Transfer times vary depending on the type of payment method you use. With PayID, does this mean I don’t need my BSB and account number anymore? When the Westpac Banking for iPad app is updated, will I need to reset fingerprint sign in? I have additional questions about my account. Manage Term Deposit online - are there any restrictions for making changes to my Account within Online Banking? Can I use my Online Banking details to sign in to the Westpac App? How do I set up a credit card repayment reminder in Westpac Live Online Banking? Are mobile payments from my mobile secure? How do I view eStatements for an account that has been closed? My current card is about to expire, when will I be able to view my new Digital Card details? By continuing to use this site we assume you're ok with our notice. Why can't I deposit into my credit card account like I am used to doing via the branch or ATM? What happens if I want to break a Term Deposit contract before maturity? How will I know if I have Digital Mail available? What information is available for interest rates and tax? How can Travel Companion help me when I’m overseas? How do I put on the Westpac PayWear Essentials Range Band? I’ve received a reissued or replacement Westpac card; do I need to update my card information in Google Pay? Does Westpac PayWear replace my existing Westpac Debit Mastercard®? Which phones or devices can I use Samsung Pay with? Mastercard … I can see my Card in Samsung Pay but my transaction is declined. What do I do now? Can I use Apple Pay to tap on / off on Opal in NSW? How do I change the Westpac Keyboard default account? What are the interest rates on your credit cards? Can I use the Westpac Banking Action for Google Assistant for payments with my Westpac accounts? I’ve received a reissued or replacement Westpac card; do I need to update my card information in Garmin Pay? Which Westpac cards are eligible to be added to Apple Pay? Can I use Westpac PayWear for online purchases? Will I still be able to view my BT accounts within Westpac Online Banking? / Can I add my card on multiple devices? Full details of the terms and conditions are available from any … Westpac’s board has decided it is “prudent” not to pay a first half 2020 dividend despite maintaining a “strong” balance sheet, according to an announcement on the Australian Securities Exchange (ASX). What is required to successfully add a Card to Samsung Pay? Where can I make purchases using my mobile? How can the currency conversion feature help me? Do I need an internet connection to make payments through Samsung Pay? How can I keep my card safe in Apple Pay? How do I disable or unlink the Westpac Banking Action for Google Assistant from my Westpac Online Banking? Are there any changes to my statement when I have a SmartPlan? A valid Token Key is required to make an Google Pay payment. How do I cancel the mobile payments feature? Can I add my loyalty or gift cards to my Apple Wallet? Will the terms and conditions for my Westpac Debit Mastercard® and Westpac everyday bank account change as a result of ordering or using Westpac PayWear? If I perform a factory reset on my Fitbit device or delete my cards from Fitbit Pay, does this impact my physical cards? What happens if my Android phone is lost or stolen? What is the Centsitive Objects Incognito Pin? How do I make a payment with my Fitbit smart watch? What do I do? Are Westpac Keyboard transactions secure? Which phones and devices can I use Fitbit Pay with? A banner will appear showing your loyalty cards that you can swipe to the left or right to find your store’s loyalty card. Can business cards be added to Apple Pay? Can I use Samsung Pay as a backup when my card is blocked or reported lost/stolen? Can I use Google Pay as backup when I lose my card? How do I change my SMS Code mobile number? What is the ‘Monthly Payment Due’ and how is that different from my ‘Minimum Payment Due’ in SmartPlan? Can I increase the $20,000 limit which currently applies for a 7-day period? When the Westpac Banking for iPad app is updated, will I need to reset fingerprint sign in? Google Chrome (latest version) ... Investments made in the Westpac KiwiSaver Scheme (Scheme) do not represent bank deposits or other liabilities of Westpac Banking Corporation ABN 33 007 457 141, Westpac New Zealand Limited or other members of the Westpac group of companies. Open the Google Pay app and follow the setup instructions. Do I need to do anything to get ready to be able to use PayID? Can I add my cards to more than 1 device? Remove or update any expired … Can I use Westpac PayWear to withdraw cash? What do I need to do to successfully add a card to Google Pay? How do I wear and care for the Centsitive Objects Slimline Keeper? Can I make a mobile payment if my mobile is asleep? Which Westpac cards are eligible to be added to Apple Pay? What is the difference between adding my eligible card from the Westpac App and adding it via the Apple Wallet app? Who can use the Westpac Banking Action for Google Assistant and what accounts are eligible? Is my PayID going to be automatically created? Why do I have to set a PIN for my Digital Card? What's the purpose of the ‘Reference’ field when sending an Osko® payment? What do I require to successfully add a Card to Fitbit Pay? Note that this doesn’t work at terminals where you have to insert the card, such as at public transport recharge stations or parking meters. How do I remove or suspend a card or what should I do if I want to sell my phone? 6. How do I close my everyday or savings accounts (including DIY Super Working accounts and DIY Super Savings accounts)? Do I need to use my card PIN with Google Pay? Who can I talk to? I can see my card in my Garmin but the transaction is declining. However, it should be noted that each bank decides whether each of its cards will work with Google Pay. Can I make a payment from my Credit Card using Siri? Key features • Quick Balance – view your balances and recent transactions for up to 3 accounts, and transfer money between these accounts without having to sign in^ • Sign in with your fingerprint on compatible phones. I need to make a change to my Direct Debit repayments? Apple Pay works with any iOS device that offers Apple Pay compatibility. Can I still make split payments using my mobile? What happens if my camera doesn’t capture my card details? How long will it take for the cheques to appear as a deposit in my account? Do the Westpac Group and Hey You share any customer details? If you are using the Pay Fast or Open app setting, you will still be able to make mobile payments during... You do not need to re-enrol when your plastic card has expired as the new expiry date is automatically updated... No, you do not need to re-enrol when your plastic card has expired... All branches are open: What happens if I am not happy with your response? Which cards are eligible for a Digital Card? My physical card has expired. Where can I find the $5 Hey You credit offer T&Cs? How do I know if my mobile payment has been successful? I've deleted the Google Pay app but can still make payments. Which mobile devices can I use to see my Digital Card details? Westpac's online banking systems were back in operation on Tuesday morning, after significant disruption on Monday. The list of participating businesses is growing all the time. Forgot customer ID or password? One security advantage Samsung Pay has over Google Pay is that it allows for iris scanning as a verification method, in addition to fingerprint and PIN code, however, a limitation is that it doesn’t support payments within many apps. I’ve received a reissued or replacement Westpac card; do I need to update my card information in Google Pay? How do I know if my contactless payment using Westpac PayWear has been successful? How can I get the $5 Hey You credit offer if I don't have the Hey You app installed on my mobile? Transfer times vary depending on the type of payment method you use. Is it possible to change the ATM / EFTPOS limits on my Handycard? Do I need an internet connection to make payments through Samsung Pay? Will I see the purchases I make using Westpac PayWear on my statement? What are the interest rates on your home loans? Can I access the mobile cheque feature on my tablet? How will my personal information be shared with Google? Will I still receive the credit card repayment reminder if I make an out of cycle repayment? If your loyalty card is not in Simple Pay, tap on “LOYALTY CARDS” in the upper right corner of the Simple Pay screen. What can I do? Download Google Pay. What should I do if I have issues creating a PayID or making or receiving PayID payments? Do I need to use my card PIN with Samsung Pay? Can I get the $5 Hey You credit offer if I already have the Hey You app v3.0.1 (or above) on my mobile? What is the Digital Safe? How can I view a cheque and/or deposit slip? Mastercard **** 0088. Go to Online Banking to remove one or more registrations'. Once I’ve enabled the Westpac Banking skill, how do I use it? I received an email from Westpac. Where can I find out more information about Samsung Pay? What amounts are eligible for SmartPlan (“Eligible Amounts”)? How do I set up Quick Balance? How do I move between Westpac Keyboard, the Android keyboard and other third party keyboards? Is there a limit on the value of purchases I can make using my Westpac PayWear? Set up the Google Pay app. Will the terms and conditions for my Westpac Debit Mastercard® and Westpac everyday bank account change as a result of ordering or using Westpac PayWear? Which phones or devices can I use Google Pay with? Can I save and print my letters from my digital mailbox? What do I do if I have issues with the Beem It app? What is the Centsitive Objects Band + Chain? If an account at another financial institution cannot accept Osko payments, what happens? Some branches now open weekends. Do I still get reward points when I use Apple Pay? How can I view my external account information? Am I eligible for a bank account in Australia? How do I access the CHQ/SAV options? How will I know I've received a near real-time Osko® payment? Afterpay and Westpac have teamed up. What should I do? The Hey You app conveniently lets you order ahead and pay for your order on your mobile... We would like customers to experience Hey You by giving a $5 Hey You credit to use at.. How do I change my Westpac Online daily payment limit? How do I set up a credit card repayment reminder in the Westpac Mobile Banking app? Do the Westpac Group and Hey You share any customer details? Can I report a lost or stolen card from Online Banking? How do I pay out and close my Personal Loan? Pay for whatever, whenever with Google Pay . 9:30am - 5pm, Fri You’ll still be... You should report suspected fraud following standard Westpac procedures. The second is to switch to another bank I received an SMS code from Westpac, but I didn't make a transaction. I have power of attorney over the deceased’s accounts, does this still stand after their passing? Microsoft® Windows ® 10 or newer; Mac OS 10.11 El Capitan or newer; Android 4.4 or newer; iOS 11.0 or newer; We support these browsers. When the Westpac Banking for iPad app is updated, will I need to reset my 4 digit passcode? When will the External Accounts Service be removed? I am not a Westpac customer but have received an email from Westpac. If I don't have biometrics set up on my iPhone, can I still use Siri? How long does the $5 Hey You credit offer run for? Will I still receive calls letters SMS etc whilst assistance is in place? This screen confirms the amount and the card used to make the payment. What should I do? How do I make a contactless transaction using my mobile? How long can I stay signed in to Westpac Online Banking? Why hasn't my mobile payment gone through? Consider its appropriateness to these factors before acting on it. I've deleted the Google Pay app but can still make payments. Where can I find out more information about Fitbit Pay? How do I delete or change my credit card repayment reminder preferences in the Mobile Banking app? How can I keep my card safe in Apple Pay? How can I get the $5 Hey You credit offer if I don't have the Hey You app installed on my mobile? Are the Samsung Pay transaction limits and PIN the same as the plastic Card? You can link up to 12 cards to iPhone 8 and iPhone 8 Plus and later. Why? Is it possible to change a scheduled payment? What amounts are eligible for SmartPlan (“Eligible Amounts”)? How do I remove my Westpac card from my Samsung Gear device? Have you changed the password length or requirements with the changes to the Online Keypad? How secure is it to set or change my PIN online? I deposited a cheque at the branch and it was rejected, why? What are the product specifications for the Westpac PayWear Essentials range? If I restore the default settings on my Garmin smart watch or delete my cards from Garmin Pay, does this impact my physical cards? Westpac Pay (Android Mobile Payments) ? What happens if my device is stolen - will someone be able to access my accounts? What are the interest rates on your home loans? I can see the mobile cheque feature on my personal profile but not on my business profile? How do I know if it is legitimate or fake/scam/spam/hoax? * Using Apple Pay is simple, and it works with the devices you use every day. Can I remove Quick Balance? Select Show x matching payees and select the payee. These may change or we may introduce new ones in the future. Plus, you can manage your account wherever you want – … What is the difference between adding my eligible card from the Westpac App and adding it via the Apple Wallet app? What is Apple Pay, where can I find more information on Apple Pay? Yes. Why? Banks may restrict any of its cards from making mobile payments. Can I use Apple Pay while I’m overseas in the same way I do in Australia? I received a response that my card has already been used for this $5 Hey You credit offer. When will Business customers be able to send and receive Osko® payments and register for a PayID? What happens if my Android phone is lost or stolen? Why am I being redirected back to the Mobile Banking app when trying to pay some Payees? What if I want to sell my mobile device and get a new one? What is the ‘Monthly Payment Balance’ and how is that different from my normal statement Closing Balance in SmartPlan? What happens if my device is stolen - will someone be able to access my accounts? Can I add my card to multiple Fitbit devices? Can I view my Digital Card details in Mobile Banking on my iPad or tablet? I need a new PIN for my credit card or Handycard while I’m overseas. Consider its appropriateness to these factors before acting on it. Read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement, before deciding. How do I stop payments to my PayID or de-activate my PayID? How do I make a Pay Anyone payment using Online Banking? I'm having trouble enabling the Westpac Banking skill. Is the Westpac Banking for iPad or Windows 8 secure? Quick Balance is a feature of the Westpac Mobile Banking app. Google Pay will never sell your personal information to third parties or share your transaction history with any other Google service for targeting ads. Which iPhone devices are eligible to use Westpac for iMessage? How will my personal information be shared with Garmin? To update this information use Google Pay: Remove or update expired cards. What if my Westpac PayTag is damaged or not working? Does Westpac PayWear replace my existing Westpac Debit Mastercard®? I’ve received a reissued or replacement Westpac card; do I need to update my card information in Samsung Pay? Does this mean the online keypad will be replaced if my session has timed out? How do I arrange for Mobile Payments to be blocked if my phone becomes lost or stolen? Which countries is Travel Companion available in? How is PayID different? How do I set my default card in Apple Pay? How do I get the Westpac iPhone or Android Phone app for Mobile Banking? Official Google Pay Help Center where you can find tips and tutorials on using Google Pay and other answers to frequently asked questions. Will Westpac release funds for additional funeral expenses? How can the currency conversion feature help me? How does Apple Pay work? What if the app is not accepting my fingerprint after registering? Some branches now open weekends. What happens if my Fitbit smart watch is lost or stolen? What do I do if my Global Currency Card is lost or stolen? When you have these you’ll be ready to get started. Will mobile payments work if I have a case on my mobile? What should I do? Not recommended on public or shared devices Sign in. What accounts can Pay to Mobile payments recipients collect payment into? How do I transfer between my accounts using Online Banking? What should I do? Does the removal of the Online Keypad mean it is less secure now? I've deleted the Google Pay app but can still make purchases. What are the permissions I’ll see on my phone and why are they requested by the Westpac Android Mobile Banking App? Or, if the card does not have a bar code or if the bar code … How do I remove my Westpac card from my Samsung Gear device? How do I get an emergency card replacement while I'm overseas? What if I don’t want to use Online Banking to manage my Term Deposit? One security advantage Samsung Pay has over Google Pay is that it allows for iris scanning as a verification method, in addition to fingerprint and PIN code, however, a limitation is that it doesn’t support payments within many apps. Your bank decides if its cards work with Google Pay. What do I need to set or change my PIN online? Do I need an iPhone to use Westpac Mobile Banking on Apple Watch? What details can I view and manage from Online Banking? Why when I delete and reinstall the Mobile Banking App does Westpac for iMessage disappear? If I have other partnering site access from Westpac Live e.g. If my mobile runs out of battery, or I have it turned off, can I still use it to make a contactless transaction? What is displayed to people paying my PayID? Can I only make an Osko® payment to a PayID? Can I include a description with in my Siri payment? How do I make a payment with my Fitbit smart watch? Is it possible to change a scheduled payment? Can I remove Quick Balance? I need help opening a joint account. How many SmartPlans can I have on my account? Can a Direct Debit transaction overdraw my account? Microsoft® Internet Explorer 11 and upwards; … What is Google Pay and how does it work? Connect with a support specialist team. How do I make a Pay Anyone payment using Online Banking? Why do I need to “allow full access” and what data is collected by Westpac? Do I need to let Westpac know if I change my email address? What information is available for interest rates and tax? When will the External Accounts Service be removed? How long does the $5 Hey You credit offer run for? What is Siri and how do I set it up on my iPhone? How will my personal information be shared with Google? Why do I need to verify my card when adding it to Samsung Pay? A BPAY® payment using Online Banking additional card holder add their card to Fitbit Pay payments the Fitbit?. 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