So an obviously youre gonna have to do more than just logistics or ordering in order to actually build a full-stack service that we have on our marketplace. DoorDash interview details: 1,646 interview questions and 1,556 interview reviews posted anonymously by DoorDash interview candidates. Based on this information, I would prioritize and implement new features and improvements, such as:if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-banner-1','ezslot_5',629,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-banner-1-0'); I would also regularly test and evaluate the performance of these changes and improvements and use data and analytics to optimize the application and website for the best customer experience. To approach teamwork, I listen to and value the perspectives and ideas of others, communicate openly and effectively, and work together with my teammates to achieve a common goal. Obviously, you have minutes to get this right and if you get a wrong you kind of have to solve it then in there, you cant, wait to, give you your password the next day or something. As a subscriber, you have 10 gift articles to give each month. Lazy people. But for us, it was this value choosing optimism and building a plan. And so thats why we needed capital. I think it shows you the resilience of how cities go through, obviously, economic cycles as well as even, you know, pandemic cycles. Its subscription service, DashPass, provides unlimited deliveries for $9.99 a month and has 1.5 million customers. An interview with DoorDash is a golden opportunity to showcase your skills and qualifications and get employed at one of the most prestigious organizations. You should also know some of the languages' nuances, such as how memory management works, or the most commonly used . Some of it intentionally, and Im sure some of it co-created with all the folks that are joining the company. Data and analytics would help me track delivery times and customer satisfaction and highlight areas for improvement. With respect to dashers, I think dashers have taught me probably the most of any audience over the eight years that weve been working on DoorDash. Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. I stay informed of industry trends and advancements, take on challenging tasks and projects, seek feedback and coaching from my seniors, and engage in training and development programs. To compete with other companies offering takeout, DoorDash expanded its selection of restaurants it delivered from by adding ones that had not signed up to be part of its listings. I would make sure to comply with the food safety guidelines set by DoorDash and the local health department and would take the necessary precautions to avoid cross-contamination, such as using separate containers for raw and cooked foods and washing my hands regularly. With our detailed interview questions and answers, you can prepare well for the interview and pave the way for a promising career.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-mobile-banner-2','ezslot_13',155,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-mobile-banner-2-0'); Top 25 Electrical Machines Interview Questions And Answers in 2023. DoorDash also faces fierce competitors in Uber Eats, Postmates and Grubhub. Jenna: My question is about cities and how theyll evolve. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. I think it was like 15% or something like that with restaurants and would drivers want this job enough to earn to see it as an opportunity to work and that was it. Tony Xu: Yeah, and I think over time you find that there are certain patterns that you can actually build products for or build tools to automate, but I think if you started that way itd be really, really difficult, because most likely youd be automating something that doesnt even exist. Joy Huang: Nice. And then over time, its about learning how do you build systems? Tony is an intense and obsessive person, said Andrew Munday, DoorDashs former head of operations. Then, I brainstorm and propose different options to resolve the issue. What could go wrong? Some customers really seem to care about a certain type of salad for example, versus what others may just consider to be a mundane meal. Jenna: And what other industries or verticals? And over time youre trying to build a repeatable system in which you can take that product to more and more segments of the population. We knew, for example, that we wanted to ultimately build last-mile delivery thats way too big of an endeavor for just four of us inside of a classroom or inside of my apartment, right? And whether thats up variance or down variance, you should be prepared. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps DoorDash 1 year 10 months Legal Process Coordinator . I would also recommend reaching out to customers for feedback to understand any pain points and identify areas for improvement. DoorDash and Grubhub have also discussed acquiring Postmates, which has separately filed to go public, but the companies disagreed on price, said people with knowledge of the discussions. Wait 45 mins for Mexican or get pizza? Tony Xu: Sure. And, at the company, we tend to like to say, bring your data and your insights, but not necessarily your opinions. And Tony, you were mentioning that your mom and your dad had a lot of influence on you as a child and your mom really is an entrepreneur and she opened her small businesses subsequently that you had worked in, so it seems like they really instilled this entrepreneurial spirit in you with their own examples. Whether that means its difficult to raise financing or whether a global pandemic hits. I think its a maniacal focus on making sure that we can work the inputs to each one of these branches. The food delivery app is losing money, battling rivals, facing lawsuits and trying to go public. I would first carefully read and confirm the order details and then prioritize the organization of the order to ensure timely and accurate delivery. My parents came here with maybe $200 in the bank, and it was, you know, were gonna make it or not situation; there wasnt really much of an in-between road, but I think when you have nothing to lose you also have a lot of upside as a result. When you start with nothing and you could still grow triple digits, the only mathematical explanation there could be is that youre producing some profits somewhere, Mr. Xu said. And I know many of us in this audience are taking startup garage right now, which is famously the class where you started DoorDash back then was paloaltodelivery.com. 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We always wanted, at DoorDash, to be a person who showed up with a check, he said. Mr. Xus peers describe him as competitive and determined. And theyve in effect are choosing, some of these part-time gig opportunities so that they can save for a project, whatever that may be. I took ownership of the issue and worked with the kitchen staff and delivery team to identify the root cause, which was a communication breakdown between the two departments. During an interview with Doordash or any employer, you should make sure you always listen carefully to the complete question. Thats most of the time what is actually happening. Were prepared for pretty much any scenario, regardless of what amount of capital was to come into the company. And so at DoorDash for us, its always been about improving the selection that we offer customers. And you dont tend to just do that overnight. PM basics such as product understanding . They listen to the Project Practical is a management and career blog that was created by business professionals. Its been truly a pleasure. I mean, I think one of the hardest things of what we have to do, is we have to digitize the physical world. Lily Sloan composed our theme music Kelsey Doyle produced this episode. And, I think those are the things that are really, really important when the tough moments come. Click here. My experiences include working in the food and retail industries for 1+ years, which have helped me build interpersonal, communication . I guess the most recent order was a new sushi place that we discovered in San Francisco called Sasa Japanese restaurant. Its not like that you kind of have to solve it there and then and so we thought that if we can tackle the hardest problem first, that other categories, at least from a pure last-mile logistics perspective, would be easier to do. And when things are going really, really well, you should also make sure youre truth seeking. Offering more payment options and discounts for customers. Thank you again for joining us. Give an offer on the spot. Critical Thinking for Better Judgment and Decision-Making . And so when we started doing deliveries, we started noticing that wow, some restaurants are really, really fast and efficient and other restaurants take a little bit longer. We learned by doing deliveries we learned by working alongside restaurateurs. Tony Xu: Sure, I think its really hard to follow maybe a curricula or some prescribed set of steps to do something that has very high variance. Senior Manager Interview.css-1ew1tvq{font-size:12px;line-height:20px;color:#858c94;}, When you join our team, you join our dream: to grow and empower local economies. So if you could take us back with you to that moment, the investors have soured on the delivery space and you had spent six months trying to get a lead investor for the next round and all you heard was no. By collaborating, we can achieve more than we could individually and create a positive and productive work environment. The founders began taking orders through their website, recruited a fleet of freelance drivers and raised a small round of funding. And so our responsibility, I think, is not just to help grow and build the largest local commerce marketplace, but also to teach and actually give these tools so that they dont have to rely on us one day because thats really, really important in order for their longevity. Wingstop, a chain of 1,385 chicken wing restaurants, began offering delivery in 2017. The first interview I got an LC hard, just spent the entire time staring at the screen and writing random pseudocode while the guy interviewing me was . This is what I mean by skills. I implemented a new system by hiring a communicator that exchanged important information with both departments, thereby improving communication. Tony Xu: I dont know if its taught anymore. I think in the US thats north of 50%, that number has been true in pretty much every decade that its been measured. What does it mean to be a world-class head of engineering or head of sales? Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. Tony Xu: Of course. Were missing the measurement of something. The other reason why we started with food is we knew that something like restaurant food is very perishable. For now, DoorDash is focused on making the food part work. Interview questions and answers were updated by William Swansen on September 28th, 2021 And so I think there are ways in which you can look at rates of progress, but I think its first and foremost recognizing what is it that youre actually trying to get better at? I think over 6 to 12 months, and you can see a year on year, are you improving on the product? I think it was called a Lining Startups in their markets taught by Andy Ratcliffe and Mark Leslie, I dont know if that class is still there, but that was a highlight. Furthermore, proper packaging and labeling ensure a seamless delivery experience. And thats where I would start because the journey to building anything of meaning, I believe will take years, maybe decades. What are the principles that you rely on as a leader during the toughest times? Tony Xu: Yeah, I think, again, there isnt a silver bullet and youre right. It's a big banner which has the 12 values organized into 4 themes -. And so, I dont think theres necessarily one set of things you have to learn. And a business like DoorDash requires quite a lot of capital in order to scale. What was going through your mind when you said that to your teacher? Doordash values are on this page but organized poorly - https://careers.doordash.com. If youre building a team or building a company over time, I think that lays the foundation to carry you through the really difficult times. Those were the three questions that we were trying to answer. The company lost around $450 million in 2019, according to two people with knowledge of the financials who requested anonymity because the information was private. To give you a sense of what it felt like DoorDash, I mean it pretty much was 24/7 from March through June, where we had twice a day meetings across probably 20 or so workstreams. And I think the best way to make sure that youre, I guess on the right path is to look at the inputs. In case of a halt in the delivery, I would prioritize keeping the customer informed. I can guarantee that my customer service experience and strong communication and problem-solving abilities will make me a valuable asset to the DoorDash team. Many candidates will begin formulating their answers as soon as the interviewer begins asking the question. We believe that true innovation happens when everyone . Joy Huang: Be careful what you wish for, Tony. And its a very important part of making sure that our work with merchants and our work with dashers can continue. During my previous job as a customer support officer, a client complained about a delivered order claiming that it was incorrect. And so, I think that these are small things when I look backwards, and I think what it taught me was that if you put your mind to whatever new thing it is and you may be either because of reality or because of putting yourself in that frame of mind to think that you have nothing to lose, theres a lot of upside. Will begin formulating their answers as soon as the interviewer begins asking the question many candidates will formulating... Time what is actually happening, thereby improving communication so at DoorDash, to be world-class! Working in the delivery, I guess the most prestigious organizations into the company money, rivals. Understand any pain points and identify areas for improvement orders through their website, recruited a fleet of freelance and... Started with food is we knew that something like restaurant food is very perishable 1,646... Up variance or down variance, you should also make sure youre truth seeking ; s a big banner has! 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