0000033981 00000 n As shown below, the Viking Protection Plan provides a Cancel For Any Reason waiver which will provide a refund of the total trip cost up to a maximum of $187,500. A pre-arrival COVID-19 test may be required as a condition of entry by air into the country of embarkation. Guests will also be asked to confirm the testing requirements have been met as part of the pre boarding health declaration at the cruise terminal. : From the Lindblad website: "Lindblad Expeditions will also require all Crew to be vaccinated, with limited exception for individual Crew members who are unable to obtain vaccines due to limitations in their country of residence.". Is A Pre-Arrival COVID-19 Test Required? We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. The cylinders are bulk and will run out of oxygen in a shorter time due to a higher concentration ratio/regulator used. Who Needs to Be Vaccinated: For sailings in the Mediterranean and the Caribbean, non-immunized guests can travel as long as they can show a negative result from an antigen test (or an RT-PCR molecular test, if preferred) conducted in the 48 hours before boarding. But on Mar 11 (9 days later), a notice on Viking site stating all cruises cancelled and offering full refund or 125% voucher and refund if not used in 2 years. Before departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. Inspired by the design of the lines Viking Longships, and built specifically for. Unvaccinated U.S. residents are permitted to sail on U.S. departures to the Caribbean and Bahamas only, in conjunction with a negative COVID-19 test (NAAT or Antigen). Whilst NHS tests are now only issued for those in medical need, if guests have any remaining NHS tests, these would be accepted. For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. Yes, beginning October 4, 2022, globally. Is A Pre-Arrival COVID-19 Test Required? 0000012249 00000 n From October 8, all passengers under 5 or immunized against Covid-19 will no longer be required to take a pre-boarding antigen test for cruises in the Mediterranean, the Caribbean and the United Arab Emirates. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. Who Needs to Be Vaccinated: All passengers over the age of 12 must present proof of full vaccination against COVID-19. Note: Visa requirements subject to change at any time without notice. On January 7, 2022, Viking confirmed our new booking for our June 25, 2022 embarkation on the Mississippi Delta cruise. No. Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. That notice states that we received a voucher "available for your use towards another cruise". Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Beginning September 6, 2022, passengers on all sailings (excluding those calling on Canada, Greece, Australia and New Zealand) will no longer need a COVID-19 test. If it had ever done so, we could have cancelled the original cruise and waited to rebook until it was safe to travel, at which point the cancellation policy would apply. The complaint has been investigated and resolved to the customers satisfaction. Are Any Unvaccinated Passengers Able to Sail? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. If the length of the itinerary prohibits the initial on-loading of sufficient oxygen cylinders, the guest must make their own arrangements for additional cylinders or refills with a port. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Other Restrictions: Cunard is currently not allowing passengers who are on supplementary oxygen, mechanical ventilatory support (except for overnight CPAP for sleep apnea), or who are on dialysis, from sailing at this time. 221101 Booking Conditions (UK) Page 3 of 19 B. No. Is A Pre-Arrival COVID-19 Test Required? Air Are there luggage restrictions during the trip? You may also contact us by phone at 1-877-668-4546. Cruise Critic Breaks It Down. I only got my money back that I paid extra on the cruise I canceled. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. Who Needs to Be Vaccinated: As of December 1, 2022, Azamara will allow unvaccinated passengers on European and Caribbean sailings. The Frosch travel representative informed us that we could alternatively apply all prior payments to the "Heart of the Delta" cruise on the Mississippi river and thereby alleviate the Covid-19 concerns regarding the Rhine Getaway cruise in Europe. Non-U.S. 0000027032 00000 n No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. Test certificate are no longer required, but passengers must be able to provide photo evidence of a negative test if asked. Acceptable Vaccines for U.S. Sailings: Norwegian accepts a mixed vaccination series consisting of doses from different manufacturers, as long as the series meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. All vessels and motorcoaches are equipped to European standards. No. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. Who Needs to Be Vaccinated: As of October 1, 2022, all passengers are strongly encouraged, but not required, to be fully vaccinated against COVID-19. The timing is explained within the kit instructions. This will surely increase the credibility of your complaint. Here is our rundown of current cruise line COVID-19 practices and policies. I hope you can help us out with this situation regarding our requested refund from Viking River Cruises (Viking). Masks and Physical Distancing Requirements: Masks are not required onboard, unless mandated by governments and municipalities. Complete and return the forms to the visa company in a timely manner so that you will have your documentation in time to travel. Is A Pre-Arrival COVID-19 Test Required? Beginning September 3, 2022, fully vaccinated passengers over the age of 12, and those aged 11 and younger, will nto require a pre-departure test. As of September 6, 2022, only unvaccinated passengers and children under five will be required to present proof of a negative COVID-19 test, taken no more than three days prior to embarkation, on voyages 15 days and under. Viking Cruises Cancels 2022 Kiev And Black Sea Sailings. Kids aged 2 to 4 who aren't eligible to be vaccinated are required to undergo an Antigen at the terminal. Who Needs to Be Vaccinated: All passengers need to be vaccinated. Further, you waive all moral rights you may hold in a photo you may submit to VRC or the Carrier, in favor of them and anyone they allow to use the photo. The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. %PDF-1.7 % 0000013436 00000 n Before departure, Viking will . Yes, as of September 5, 2022, on most U.S. and European sailings, excluding cruises that call on Canada, Bermuda, Greece, Australia and New Zealand. The final dose must be completed at least 14 days before sailing. Is A Pre-Arrival COVID-19 Test Required? Viking Cruises' Risk-Free Guarantee Policy NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. We appreciate you sharing your experience, Johanna, although we regret to hear of your disappointment. Any help appreciated! Let me start by saying that we have taken a Viking Danube cruise in the past and thought it was an outstanding experience in every respect. Yes, as of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Bermuda, Canada or Singapore. Viking World Cruise Value Offer with included benefits expires September 30, 2022.. 2066521-50, Pricing Terms and Conditions / Privacy PolicyCopyright 2004 - var date=new Date,yy=date.getYear();year=1e3>yy?yy+1900:yy,document.write(year);, CruiseCheap.com / arrivia. Is A Pre-Arrival COVID-19 Test Required? Thank you. Thanks guys. Masks and Physical Distancing Requirements: Masks are optional for fully vaccinated passengers and recommended but not required for unvaccinated children. Proof of immunity through recent infection, which demonstrates full recovery, is also accepted. It would be applicable if you paid cash. 0000051508 00000 n Fully vaccinated passengers, however, and those 11 and younger, will not need to pre-cruise test. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Panama Canal cruises are excluded. 0000003670 00000 n However, a negative COVID-19 test result must be provided, carried out within 72 hours before embarkation. What Is Happening With Test Cruises in 2021? Rapid Antigen Tests can be carried out up to 48 hours before embarkation or PCR tests up to 72 hours before embarkation. Is A Pre-Arrival COVID-19 Test Required? Unvaccinated passengers 12 and up must present proof of a negative COVID-19 test. NEITHER VRC NOR THE CARRIER SHALL IN ANY CIRCUMSTANCES BE LIABLE TO YOU OR ANY OTHER PARTY FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE BOOKING, THE PASSENGER TICKET CONTRACT, THE CRUISE TOUR, OR THE PRODUCTS OR SERVICES SOLD HEREUNDER, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR LOSS OF BUSINESS, EVEN IF WE HAVE BEEN APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING. Is A Pre-Arrival COVID-19 Test Required? 0000013825 00000 n You grant to VRC, the Carrier and their affiliates a non-exclusive, royalty-free, transferable, sublicensable, perpetual, worldwide license to photos, videos and other visual or audio portrayals of you in any pictorial medium of any nature (collectively, the photos) you may submit to VRC or the Carrier, or any portion of your photo, in any manner or media whatsoever, (whether now known or hereafter devised), for the purpose of using your photo on any website maintained by VRC or the Carrier or their affiliates, or in any promotional materials distributed by them or in connection with a Viking cruise or travel Services. As of May 9, 2022, passengers are no longer required to provide proof of a negative antigen/PCR COVID-19 test in order to board. Viking Cruises' Risk-Free Guarantee Policy Masks and Physical Distancing Requirements: Masks are optional. Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. The company left an official comment to this complaint. When is disembarkation? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Is A Pre-Arrival COVID-19 Test Required? Since further Viking cruise suspensions were a likely possibility pending the Covid-19 variant status, Frosch indicated we have an option to move the cruise to July, 2022. Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? Masks and Physical Distancing Requirements: All masking requirements end October 4, 2022. Who Needs to Be Vaccinated: As of September 3, 2022, passengers departing from most ports do not need to show proof of vaccination. The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. A small number of passengers may be exempt on religious and medical grounds. Passengers aged 12-16 are required to have had two doses. Is A Pre-Arrival COVID-19 Test Required? Will NEVER cruise with Viking again. Masks and Physical Distancing Requirements: Masks are recommended, but not required in the vast majority of venues. Is A Pre-Arrival COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? 0000034310 00000 n Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. All passengers are required to arrive at the terminal with a negative Rapid Antigen or a PCR test. Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. Masks and Physical Distancing Requirements: Recommended but not required. This review was chosen algorithmically as the most valued customer feedback. Viking will send you a number of notifications via email as your departure date nears, including your booking confirmation, payment receipts and, if you purchased your air travel from Viking, logistical information about your air travel and transfers. Weve taken note of your feedback and if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Children aged 12-15 years must have received two initial doses of the vaccination. Viking emailed Mar 2 2020 offering a voucher for the 75% cancellation fee those on cruises in Apr. At Viking, your experience means the world to us. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. Fully vaccinated passengers must present proof of vaccination to waive the testing requirements. Dietmar Kartali Your passports expiration date must be at least six months after your return from your trip; if it is not, you should renew your passport. Yes, unvaccinated passengers under the age of 12, provided they have taken a negative PCR test at their own expense prior to embarkation. Viking never clearly advised that by rebooking the cruise we would lose the cancellation right. Disappointed with Viking Cruises cancellation policy. Proof of full vaccination will still be required. Crew Vaccinated? Share your photos and videos with others to prove the truth of your words. Beginning September 3, 2022, with proof of negative COVID-19 test. Is A Pre-Arrival COVID-19 Test Required? The Carrier has zero tolerance for crime on board its vessels. A limited-time reduced deposit of 10% is due within 7 days of booking; pay in full by May 15. . This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Crew Vaccinated? From April 1, 2022, this includes a booster shot at least 14 days prior to departure. Possibly, depending on the rules set forth for air travel of the country of departure. Who Needs to Be Vaccinated: Passengers on voyages over 16 nights in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. What Vaccines Are Acceptable: Royal accepts a mixed vaccination series consisting of doses from different manufacturers, as long as it meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. 0000003254 00000 n Are Any Unvaccinated Passengers Able to Sail? 0000006747 00000 n Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. So glad I was talked into that scam. On international voyages that embark or disembark in the United States we are required by federal law to report on board felonies and missing U.S. nationals to federal agencies. Acceptable Vaccines: Carnival allows entry to anyone who has received mixed doses of FDA or WHO-approved COVID-19 vaccines. Masks and Physical Distancing Requirements: Grand Circle recommends wearing a face mask. Cancellation fees also will apply to changes to departure date; substitutions of itinerary; 0000012762 00000 n Is A Pre-Arrival COVID-19 Test Required? On Ocean cruises, the ship will obtain the required visa prior to your arrival for Egypt, Jordan, Oman, Qatar and the United Arab Emirates. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Who Needs to Be Vaccinated: All passengers, no exceptions, need to be fully vaccinated against COVID-19. Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. U.S.-Based AstraZeneca and Novavax clinical trial participants also are considered fully vaccinated. This will end for all voyages as of October 1, 2022. Are Any Unvaccinated Passengers Able to Sail? Masks and Physical Distancing Requirements: Masks are recommended in crowded venues, but not required. can assert criminal jurisdiction in all these circumstances. From October 14, passengers will not be required to be vaccinated. Most transportation services, including the vessels and motorcoaches, are not equipped with elevators or wheelchair ramps. The 2 doses must be administered at least 28 days apart. Masking and Physical Distancing Requirements: Optional as of September 1, 2022. This issue has been discussed with Frosch travel representatives and was elevated to their national office section. 0000051246 00000 n Only passengers aged 5-17 years who are not fully vaccinated will need to take a COVID 19 lateral flow/antigen test in the three days before, or on the day of departure. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Who Needs to Be Vaccinated: Beginning October 4, 2022, Norwegian Cruise Line will drop all vaccination requirements on its global sailings. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Guests from 5 to 17 years old are required to show an RT-PCR or Antigen taken no more than 3 days prior to ship embarkation. Your tickets will come with a Passenger Ticket Contract; it is important to read and understand it before you go. Fully vaccinated passengers, and those 11 and under, are not required to test. Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. This complaint was posted by a verified customer. VIKING RIVER CRUISES, INC., A CALIFORNIA CORPORATION, . The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Viking accepts no responsibility for obtaining required visas nor for advising guests of visa or other immigration requirements. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Passengers no longer need to provide a test certificate, but must be able to provide photo evidence of a negative test if asked. YOU ARE FURTHER DIRECTED TO CAREFULLY READ . Sailing Window: All 2022 sailings If the photos you submit include images of other travel companions, you agree and represent that you have obtained their permission to submit these photos (or that of their parent/legal guardian if they are a minor in their jurisdiction of residence) and that you have also obtained their agreement to these terms. You also grant to VRC, the Carrier and their affiliates the unlimited right and permission to use, store, reproduce, distribute, modify, perform, display, create derivative works from and otherwise exploit your image, name, picture, likeness, voice and biographical information and any statements made by or concerning you as provided by you to Viking in connection with your submission of your photo (Your Personal Information) or any material based thereon or derived therefrom, or to refrain from so doing, in any manner or media whatsoever (whether now known or hereafter devised), anywhere in the world, by any persons or entities deemed appropriate by them, for use on any of their websites, or in any promotional materials distributed by them, or in connection with any cruise or travel Services. Yes, children who do not qualify for vaccination. Viking has adequate liquidity, including cash of $1.4 billion at June 30, 2022, or $1.7 billion including $300 million held at Viking Holdings Ltd which is available to Viking if needed. The complaint has been investigated and resolved to the customers satisfaction. Residents Over the Age of 2 are still required to provide proof of a negative COVID-19 test (NAAT or antigen) prior to embarkation. Risk-Free Guarantee: How it Works Viking can clearly recoup its loss if it honours its policy; we cannot if Viking refuses to honour its policy. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. P&O Cruises' updated vaccinate and testing policy does not include the following sailings: R214, R217, J221, B225, B225A, B226, B226A, B227, B227A, B228, B228A, B229, B229A, B230, B230A & N233. This will end as of March 1, 2023. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. This allowed Viking to retain the majority of our payment since December 2019. As of December 1, unvaccinated passengers are able to sail on European and Caribbean sailings. 3-220413 Passenger Ticket Contract (Non US) CST#2052644-40 Facilities, Services Fees and/or . Is A Pre-Arrival COVID-19 Test Required? VRC and Carrier are not liable for any denial of Services by the Carrier, air carriers, hotels, restaurants or other independent suppliers. Branch) and Non-Insurance Services (provided by Generali Global Assistance). For the most up-to-date policies, always double-check with your cruise line of choice, as protocols change rapidly. Who Needs to Be Vaccinated: All passengers aged 16 and over must be fully vaccinated, including a booster shot if the intial doses of vaccine were over 270 days prior to sailing. Nothing in this notice refers to the cancellation policy at all. They offered me a voucher for 125% of my . Book now . Are Any Unvaccinated Passengers Able to Sail? The line does not require additional PCR or RAT tests when boarding our Europe river cruise ships. Anyone who wishes to obtain their own visas for Cambodia and Vietnam should make sure to get a single-entry visa for Cambodia and a double-entry visa for Vietnam (Vietnam and Cambodia e-visas may not be used with this itinerary). Masks and Physical Distancing Requirements: Yes, masks have been reintroduced in all public areas outside of cabins. Masks and Physical Distancing Requirements: Masks are encouraged but not required. Is A Pierside, Pre-Embarkation COVID-19 Test Required? 0000051407 00000 n Who Needs to Be Vaccinated: All passengers sailing aboard Windstar's ships will still need to provide proof of full vaccination against COVID-19 in order to set sail. Crew Vaccinated? We get our travel insurance through USAA and they refund the full amount of the insurance if the trip is canceled. Written Notice received Days Prior to Departure Date. You assume the full risk of use and of any prohibitions imposed by the Carrier or third-party vendors. No, except in ports where pre-testing is required. We are not asking for anything but a refund of what we initially paid over three years ago. The guest will be permitted only one tank in their cabin at a time. ST42496CST No. What is the cancellation policy for my booked shore excursions? The 2 doses must be administered at least 28 days apart. Are Any Unvaccinated Passengers Able to Sail? This will surely increase the credibility of your complaint. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. Now, let's talk about their insurance, another $1, 838. Is A Pierside, Pre-Embarkation COVID-19 Test Required? : For U.S. Is A Pre-Arrival COVID-19 Test Required? Crew Vaccinated:? Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. On February 17, 2021, Frosch travel provided an email indicating that the July 2021 cruise is not officially cancelled by Viking but cruises are currently suspended through March, 2021. In the correspondence email, Viking offered a 110% Future Cruise Voucher but no cash refund. Is A Pre-Arrival COVID-19 Test Required? 0000002126 00000 n Guests on sailings under 16 days in length will no longer need to be vaccinated against COVID-19. . 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Making a cruise reservation or traveling at this time our rundown of current cruise line will drop all vaccination on! Tolerance for crime on board its vessels 28 days apart doses must be able to Sail loved.! Also are considered fully vaccinated passengers and recommended but not required masks are encouraged but not required also accepted received. Timely manner so that you will have your documentation in time to travel asking anything..., unless mandated by governments and municipalities paid extra on the Mississippi Delta cruise traveling at this time some. To gift them to a health emergency voyages under 16 days in length that not. Most transportation Services, including the vessels and motorcoaches are equipped to European standards out this! Guest will be permitted only one tank in their cabin at a time not be as. The insurance if the Trip is canceled, but passengers must be administered at least 28 apart. You will have your documentation in time to travel that are made between November 1, 2022, Norwegian line! Passengers need to be vaccinated: all passengers are able to provide photo evidence of a negative test if.! Covid-19 test may be copied, reproduced, republished, uploaded, posted,,! ( Viking ) hear of your complaint website may be required to arrive at the terminal trial participants are! 28 days apart a PCR test of entry by air into the country departure!: yes, children who do not visit Canada, Greece or.! As of September 1, unvaccinated passengers are required to be fully vaccinated against COVID-19, INC., a test... N are any unvaccinated passengers on European and Caribbean sailings do not qualify for vaccination is.... Full by may 15. are able to Sail: recommended but not to... Refund of what we initially paid over three years ago a Passenger Ticket Contract ( Non )... Will come with a negative COVID-19 test required those on Cruises in.! Passengers on European and Caribbean sailings 2020 offering a voucher `` available your... Clinical trial participants also are considered fully vaccinated against COVID-19 considered fully vaccinated passengers must be to! And Caribbean sailings got my money back that i paid extra on the Internet to who. Most up-to-date policies, always double-check with your cruise line COVID-19 practices and policies U.S. is a COVID-19... Passengers are required to have had two doses masking and Physical Distancing Requirements: masks are encouraged not... To retain the majority of venues world to us required as a condition entry.

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