Ordered and distributed office supplies while adhering to a fixed office budget. Check for maintenance issues, call them in and write work orders. Managed daily operations, maintained P&L responsibility for the department, and monitored standards compliance in areas of authority. Knowledge and experience of overall hospitality operations mainly in Housekeeping and food and Beverages (HK & FB) Valid code 08 driver’s license Strong leadership and management skills with … Maintained all department related paperwork, including scheduling, ordering, productivity levels, budget and management of par levels. Provide guidelines to ensure standards are met and deficiencies are corrected. Maintained control of inventory and par levels by ordering supplies as needed. Instruct employees and new hires on products used for cleaning in accordance with OSHA/MSDS, sharps and safety procedures. Manage a department with 35 associates Directed the daily activities of the Housekeeping team. Supplies. Prepared weekly schedule for housekeepers. Advise the front office of rooms ready for occupancy. Use computer system to add vacant rooms/ nonchalant rooms. Create accurate schedule for 200+ employees while controlling labor costs to accommodate a 2881 room property. What Makes a Residence Inn Hotel Executive Housekeeper? Inspect rooms, make schedules, clean rooms, inventory, data entry. Coordinated the preventive maintenance schedule of rooms and public area with maintenance department using Quore. Communicate with maintenance department on daily basis. Log maintenance issues and verbally consult. Supervised a staff of two hundred and fifty union housekeeper and housemen. Assisted in monitoring all Front Desk operations, follow up all implemented company policies. Sound Knowledge of MS Office Suite Administration and Financial Competence Knowledge and experience of overall hospitality operations … Inspect guestrooms to ensure cleanliness and hotel standards. General clerk duties-reservations for guest* Interview new employees* Supervisor duties-payroll, inspections, work schedules, reviews* Order supplies* Inspections* Inventory control. Work as a team with Front Office Manager and Director of Engineering to maintain coordination of room availability and maintenance. Interview, hire and train all new associates on all company policies and procedures. Promoted teamwork and demonstrated high customer service. An Executive Housekeeper has specialized knowledge in housekeeping, cleaning and caring for fine furnishings, valuables and artwork and has experience working in multi-staffed and large homes with many demands. Performed daily inspections of guest rooms to ensure and maintained highest scores of cleanliness through all IHG inspections. Inspect all vacant and cleaned rooms daily to ensure Marriott standards are met or exceeded. Assure the overall cleanliness, up keep and customer service of the hotel per Wyndham standards and audit guidelines. What is MyMajors? It’s essential for a housekeeping … Utilized my abilities to motivate staff to excel in all aspects of guest service. Assisted Manager's with purchasing, receiving, and maintaining hotel and office supplies. Ensured that my site completed contractual obligations and followedcompany policies and procedures. Managed all Housekeeping daily operations. Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Reported and evaluated unsafe conditions and provided recommendation for corrective actions. Make employee schedules, for housekeeping as well as housemen and maintenance schedules. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Communicate throughout the day with front office and other departments to ensure total guest satisfaction. Supply and linen management Highest hotel rating granted by AAA during my employment. Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction. Housekeepers are an important part of the cleanliness of both public and private facilities. Managed guestrooms as well as common areas renovations (carpet, furniture, paint, decoration, bathrooms ). These, along with excellent customer service, are the most vital skills associated with the job, although additional qualifications may be helpful in certain industries. Inspected guest rooms to ensure cleanliness standards are met so rooms can be ready for future occupants. Maintained overall cleanliness for a 160 room hotel. Monitored budgets, supply inventory, relationships with vendors, and cost of daily operations. Managed housekeeping department in a four Diamond AAA rated resort. Assign special project for the housemen and housekeeping. Ensured the proper functioning and cleanliness for all all guest rooms and public spaces. Check rooms daily vip and show rooms, meet training on safety and security with housekeeping. REQUIREMENTS. Skills/Abilities/Other Requirements: Bilingual. Worked in conjunction with the front office to coordinate the arrival and departure of guests. Assisted with hiring new employees Trained and evaluated room attendants and housekeepers to maintain Holiday Inn hospitality service standards. Organization. Assign daily work assignments each day for all housekeeping, laundry and housemen. Assisted with Hospitality needs and concerns Maintained weekly guest supply inventory, monthly linen inventory and house ware. Ensured that Department budget was never over during my tenure with company. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Calculated and prepared contract labor payroll. Clean rooms when needed, and handle my department schedule on a weekly bases. Collaborated with Guest Services in presenting guest rooms and providing customized amenities according to individual guest profile. Managed all phases of the Housekeeping and Laundry Department, including budgeting, hiring, payroll, and training. Inventory analytics is the corner stone of supply chain analytics. Schedules routine inspections of all Housekeeping areas by/with the Assistant Executive Housekeeper and other supervisory personnel Manages spring cleaning schedules Makes recommendations to the General Manager or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair Execute, develop, implement and measure guest service standards within Housekeeping. Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. Purchased and ordered supplies and performed inventory control functions. Served at the Downtown Chattanooga Courtyard by Marriott. Inspected guest rooms and public areas on a daily basis to ensure cleanliness. Tweaked departmental Standard Operating procedures and implemented new training program to improve guest service scores, team standards and efficiency. Plan and coordinate daily activities of the housekeeping dept., supervisors and their crews. Conducted monthly inventory control and ordered supplies. Provided support to the executive housekeeper in all areas of housekeeping, such as staff training and inspecting. Uphold and educate over 100 staff members of the AAA Five-Diamond and Forbes Five Star standards. Initiative - Job requires a willingness to take on responsibilities and challenges. Performed daily room inspections. Supervised and trained all room attendants, housemen, laundry personnel and team leaders. Assisted in ordering supplies, maintained chemical and linen inventory. Assisted with disciplinary actions Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Controlled and planned the department budget and stabilized labor costs. Sound Knowledge of MS Office Suite (Administration and Financial Competence) Knowledge and experience of overall hospitality operations mainly in Housekeeping and Food and Beverages (HK & FB) Valid code 08 driver’s license Strong leadership and management skills with excellent Communication skills and very well spoken Confident team Player with positive attitude, enthusiasm, and Maintained department budget, providing for the largest amount of revenue at the lowest cost possible. Maintain par levels set forth by housekeeping standards. Work with director on monthly and annual budget goals. Managed all aspects of inventory control and maintained confidentiality of proprietary information. Assisted GM in compiling and developing hotel budget. Inspect some rooms daily and also help prepare rooms for VIPs. Carry out all special needs and requests of guests, VIPS, repeat visitors and club members. Schedule and train all new housekeeping staff members. Prepared and conducted annual employee performance evaluations Handled scheduling and maintaining payroll Disciplined and documented. Ordered cleaning and office supplies for department. Directed institutional program for housekeeping, managed a staff of 45 housekeeper and 8 housemen. Direct reports include; 3 Assistant Executive Housekeepers, 1 EVS Manager and 2 Office Managers. Investigated complaints regarding service and equipment and took corrective actions. Ensured all OSHA requirements are adhered to and staff trained in recognizing potential hazards. Supervised 10 housekeepers, managed rooms on computer, assisted housekeepers when needed. Assured the department complied with all fire safety code and OSHA regulations. Completed work-order tickets for maintenance issues, relating such information to the engineering department. Assisted in preparing room assignments for the attendants by using the Galaxy Program. Manage daily Housekeeping operation including room assignments and laundry operations. Check VACANT/CLEAN rooms daily to make sure they are clean, vacant, and ready for guests to check into them. Scheduled employee weekly work shifts and delegated duties to staff in order to optimize productivity and customer service. Handle payroll administration for department and conducted performance appraisals. Monitor and maintain the highest level of cleanliness in rooms, storage areas, laundry, restrooms and public areas. Check staff members assigned work to verify each task was completed thoroughly. Assisted with job placement Complied with VIP procedures and ensured completion of projects as necessary. Coordinated with Front Office on room inventory for lower occupancy times, guest requests, and solidified communication between the departments. Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. But it proves them with experience and education. You will learn the management skills necessary to serve as a supervisor of other staff members … Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Average salary ... customer service skills knowledge … Manage staff performance issues in compliance with company policies and procedures Work in a safe and responsible manner at all times while adhering to all OSHA standards. Oversee housekeeping and laundry issues, Room inspections, order supplies and chemicals. Manage daily shift operations of housekeeping and laundry departments. 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