They treat "valued" long term customers with financial troubles due to Covid like dirt. You should NOT be in business. I had a situation to occur at the location at (5275 South Cooper Street) in Arlington, TX 76017. Thank you for taking the time to see my concerns through the end. Have never even used the space. etc..) are gone. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Sign up to receive our free weekly newsletter. The algorithm is subject to change in future. Now being charged for January. Review #2321648 is a subjective opinion of poster. Public Storage doesn't care and I bet they didn't even ask them either. We offer a wide variety of units and sizes available with no … Shana was not able to explain the price difference and said she couldn’t reserve it for me…I again had to come in. There were mice dropping and pee all over the storage floor and also on so much of my belonging. Sue leaves me a message the following day (Wed 12/2) saying that the $24 Admin Fee was credited back. Public Storage is the leading provider of storage units for your personal, business and vehicle needs with thousands of locations nationwide. She better not start seeing scam calls and upticks of scam mail or any indication her rights have been violated, because we will know who got the ball rolling. Of course, many folks that have stored their belongings are struggling during this pandemic with such things as loss of their house, being unemployed, staying with friends, etc., but just ask how the people of Public Storage can help you. Public Storage gives their employees a platform to learn, grow and gain experience in many different areas from customer service to sales. It's plain ridiculous and I'm getting upset. What kind of person(s) Sell and Buy a poor struggling single mother and her children's things anyways? Discounts: I then asked her about the 10x10 unit to which she gave me the price of $162, though online it was $171. Glassdoor gives you an inside look at what it's like to work at Public Storage, including salaries, reviews, office photos, and more. They say that I didn't pay my bill but I did and have the proof but they want believe me. Along with self-storage they can accommodate business storage needs and vehicle storage needs. Granted access on the 26th. Review #2308765 is a subjective opinion of poster. ******* Update 6/27/18 ******* I have finally gotten my things out of storage. We ended up paying $22 mth for the standard 5x5 which was advertised. www.realthanks.com. Public Storage Products and Services Reviews. The overall rating of the company is 1.6 and consumers are mostly dissatisfied. She hung up on me. 19 were here. I have been trying in vain to get my refund, to date no refund. Why??? Rights Reserved, You Are About to Contact PissedConsumer.com. If any of her identifying personal, financial, client, children or medical information gets on the black market, or dark web, you and your buyer will be held accountable for theft and privacy health information violations to the highest degree. Public Storage is a global self-storage provider offering facilities in the United States and Europe. Compare Public Storage and CubeSmart pros and cons using consumer ratings with latest reviews. Public Storage Reviews (23) Add a review. Thank you, you have successfully subscribed to our newsletter! When I remember that this amount was due, I was assessed a fee of $29.00! She said I wouldnt allow her to speak when Im the consumer explaining my situation. The majority of my bill was paid the month before which left me with a $20.00 balance that I forgot to pay by the 5th of the month. Never received. Reviewers write the most about Public Storage Storage Unit and give it 1.4 stars out of 5. It never did. If I could give a negative infinity rating on this website, I would, because that is even too good for them! I paid an additional $300 to hire the specialist. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. If they were putting down extra traps due to this, they should have contacted me. Was told they sent it to an address that was not on file (2 times). I moved to Public Storage from Storage… I moved to Public Storage from Storage America, because they raised my rent by 50 dollars a month. Sickening! I WOULD GREATLY APPRECIATE A RETURN CALL ASAP! User's recommendation: Do Not use Public Storage in Sparks. Do you take pride and joy in that? When I spoke to a PS employee trying to... Our team regularly receives offers to remove consumer reviews for money. Its nothing wrong with my bank card why are you making me pay a bad check fee my checking account is legit . It sucks, especially when money is tight right now. These thieves are insane. It's impossible to reach a human being when calling Public Storage customer service, just a series of recording prompts/loops. Yes, material stuff can be replaced, but not family photos, mementos and priceless heirlooms (her dead grandmothers' $10 earrings, they hold sentimental value), they sold them too! Our content is intended to be used for general information purposes only. Public Storage was first mentioned on PissedConsumer on Jun 05, 2008 and since then this brand received 1012 reviews. She again says she will call her Regional Manager. As Shana finish the “vacate” process she realizes that she didn’t have the option to refund the $24.00 Admin Fee. The battles and challenges of COVID-19 have been challenging and devastating. Public Storage offers unit sizes ranging from 5 feet by 5 feet to 10 feet by 25 feet. People listen up, go to Uhaul or anyone else for that matter, stay far away from Public Storage. The overall rating of the company is 2.7 and consumers are mostly neutral.. Reviewers write the most about Security Public Storage … Write a review. An issue came up that caused me a series of unfortunate events. I could also see that there had been water leaking into the unit as well. A Scrooge of all scrooges, that's who (Hedgcoxe, Plano location main culprit in this matter, they are the greedy ones who sold her stuff). What is your customer experience with Public Storage? In a time of pandemic when so many are struggling and out of work Public Storage has not only increased their rates, which they do every year on anniversary dates...they've done it … Review #2361123 is a subjective opinion of poster. Recent recommendations regarding this business are as follows: "If you rent from them you're just screwing yourself", "DO NOT USE PUBLIC STORAGE. this is the worst company ever! Do you have something to say about Public Storage? They changed our lock off and replaced it with theirs and made us pay for locksmith. I chose Public Storage because the price was good, the … We offer a wide variety of units and sizes available with no … publicsto rage.com. Well, IT'S simple...because they can and they're greedy. 2350 … The price level of this organization is high according to consumer reviews. As long as it's notarized. BEWARE: Heartless company during hard Covid times when people are struggling. The words "customer service" and "humane treatment" are unknown to them as a company. This company is not yet accredited. First, they lure you in with somewhat reasonable rates then within 3 months or so, they bend you over without a kiss and increase the rate. I would have went with a different storage company! I HAVE ALL THE EVIDENCE THAT I WAS PAID UP TO CURRENT THEN THEY AUCTIONED OFF MY STUFF. Its location on this page may change next time you visit. What kind of evil are you? Public Storage Reviews has a consumer rating of 4.33 stars from 1,018 reviews indicating that most customers are generally satisfied with their purchases. I reserved the unit online because it was obvious I was about to lose both units (this was used against me later on). When I went to the desk to report this, I spoke with a Melissa who informed me that they were aware of an influx of mice in the storage areas because they had to put down more traps in the storage areas. To learn more about the ways to appreciate the reviewer please visit Blog article. There is not enough information available to create the chart. Disgusting. Oh! Dan Freeman Unit 1175 2700 shaver street Pasadena tx 77502 There was an incident that my husband was accused of which was not true. I'm trying to get my public storage raking care ok if. Public Storage Reviews … He came down to watch his dad get laid to rest and handle stuff. Reviewer15177549 Sign in to contact user. Public storage … Real estate, office, construction and retail businesses have easy access to units for daily or seasonal needs. I was told I would be getting a refund of $149.00. Did I mention how much this interrupted my work day? This is a change... Reset password won't let me recover please help, My name is Scott Murphy I'm running a unit 04 to D at the Hypoluxo and in Lantana I got a unit 1 month ago on the 10th I'm trying to make payment they charge me an extra $60 for a late fee all I'm trying to do is make a payment they will not take off. We value your privacy. She holds a degree in journalism from Oral Roberts University. Unsubscribe easily. In a time of pandemic when so many are struggling and out of work Public Storage has not only increased their rates, which they do every year on anniversary dates...they've done it again and 4 months in advance of anniversary dates. Still waiting to hear back and now they've charged for the next month. A link has directed you to this review. Public Storage is not accredited by the BBB and hold an average B score with the organization based on mostly negative customer reviews. The children have nothing now, and I mean NOTHING, all of their childhood things (baby clothes, toys. Please give Melissa a raise! Covid caused severe loss of income. Business storage: I had a 10x10 unit for well over a DECADE. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. The company offers their employees great … It sounds illegal selling personal info like that anyways, and most people would get locked up for that. I WAS NOT GIVEN ANY NOTICE OF A LIEN! How do you sleep at night? BAIT AND SWITCH. Contacted corporate and getting my aunt's money back for locksmith since it was their fault. Just gutter people! For some reason they have put a security lock on my unit. My complaint is that the Property Manager and the company had an obligation to inform people about this influx of mice. Personal, financial, medical and previous client tax/financial information she was trying to protect that was stored there is now in the hands of who knows who, because they don't even tell you who they sold her items to. You sold the children's things too. Reviews from Public Storage employees about working as a District Manager at Public Storage. They provide free shipping on orders of $75 or more. The price was a little expensive with the insurance added but I got a second job to help keep me afloat during this pandemic. Consumers should check the interactive map online to determine their nearest location. I called on 11/30/20 to upgrade from my 5x5 unit to a 10x10. Review #2265302 is a subjective opinion of poster. Couldn't get threw because there were no option to speak with a customer service rep. After only two months of rental, the company went up on rent by 15.00. We've been trying and getting run around for over a week and no progress. Consumers can go online for discounts and specials such as $1 first month rent on selected units for new customers and 15 percent off monthly rent. The next call is to tell me that I will in fact get a full refund. I called and explained the circumstances which I received a call back from the assistant manager who advised me that my account wasn't eligible to have the fee waived, which is higher that the amount that is due! Thought customer service meant dealing with the customer. User's recommendation: Find another place than them. I cringe at the thought of these children's pictures ending up on the dark web or something. Review #1082587 is a subjective opinion of poster. This is the Public Storage company profile. The overall rating of the company is 1.6 and consumers are mostly dissatisfied. Public Storage has the right to overcharge existing customers while at the same time offering much lower rates to new customers. Thank You for Your Reply! They have a rude staff, dirty facility with giant roaches, no dolly to transport … Public Storage Canada Overview. Public Storage Reviews 36,172 • Excellent . Public Storage ranks 73 of 598 in Moving and Storage category. and the place reeked of naphthalene! I just found this out today too! Things come up in any business; however, its all about how well the company handles things. Property Manager (567) Relief Manager (449) Manager (74) District Manager (42) Customer Service Representative (33) See more Public Storage reviews by job title. The units are dirty, the staff is untrained, and you pay for their mistakes - even if I eventually get my money back, it’s simply not worth the hassle. I call again the following day after waiting all day for the return call that was promised. I wish I could give a -10. September 16, 2020Mr. User's recommendation: If you can avoid public storage or any storage avoid it at all cost its a rip off. Review #2272012 is a subjective opinion of poster. He was accused of pulling a knife. I hate this company and I will do everything in my power to tell anyone to not go to this company at all!! Long story short...if you have a problem, there is no real help. Consumer reviews about Public Storage: campari 5. Yet when I tried to cancel on the 28th i was told I needed to call. See business transparency Write a review Write a review Reviews … You sold the children's innocence to a stranger too!. Public Storage is the leading provider of storage units for your personal, business and vehicle needs with thousands of locations nationwide. ComplaintsBoard.com is an independent complaint … … They are crooks! It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Share Report. Public Storage Reviews … All Rights Reserved. I hope someone tells them that does little to get rid of rodents and termites... As of today, Monday 12/14, I have yet to receive a refund for the $24 Admin Fee. Great, a third person to do absolutely nothing! I waiting until it showed up on my bank account. However, for some reason the Property Manager failed to inform me or any other renters about this issue. We’ll start sending you the news you need delivered straight to you. Review #2385308 is a subjective opinion of poster. Public Storage offers various businesses tips and ways to use storage to make operations more convenient. I noticed, however, that next month’s invoice was reduced by $24…so I am being forced to pay for a second month if I want to be credited for their mistake and inability to train their employees. Public Storage ranks 73 of 583 in Moving and Storage category. Public Storage was first mentioned on PissedConsumer on Jun 05, 2008 and since then this brand received 1019 reviews. It is not right. I contacted the Bensalem, PA office. Copyright © 2020 Consumers Unified LLC. My bill is current so that is not the reason. How do I know I can trust these reviews about Public Storage? Find the best companies in Moving and Storage category: CubeSmart and Public Storage, CubeSmart vs Extra Space Storage, Public Storage … You are in the wrong and I will keep bringing attention to this matter on all social platforms until this is resolved and so others don't have to go through this mess. An issue that came about due to their negligence. Greed at its finest! The price level of this organization is high according to consumer reviews. Learn about Public Storage culture, salaries, benefits, work-life balance, management, job security, and more. After numerous emails and phone calls not one response. Needless to say, zero compensation has been offered for this awful experience…At this point I just hope to eventually get the money they stole from me. ConsumerAffairs is not a government agency. Public Storage told me I had to submit storage move out online. Original Review: My uncle passed away and we have a notarized holographic will which in Texas is recognized. I scheduled online for 12/15/20 & moved out 12/14/20. Vultures! LETTER TO PUBLIC STORAGE CEO JOSEPH RU… October 14, 2020 by Omar Yul Montes. I tried calling the District Manager (John **) and left him several messages and of course he has not returned any of my calls. Don't get drawn in by that $1 deal either, it's how they bait you in. If you are in need of moving and packing supplies, Public Storage offers boxes, packing supplies, tape and specific moving kits for purchase. Don't store any food that rats or mice can open and eat.Things don't stay clean on its own. Apearantly I'm wrong. I mentioned I didn’t mind changing my move in date from 12/3 to 12/1 and coming in but I wanted to make sure I didn’t lose the 10x10 unit…She couldn’t hold it for me (of course) but at least she offered to speak with her Regional Manager (didn’t get the name). An extra $5 or $10 I can see but a whole $35 more!! But here's the funny thing. Visit this website publicsto rage.com. I NEED TO TALK TO SOMEONE ASAP ABOUT THE ILLEGAL SALE OF MY BELONGINGS IN MY UNIT AT A PUBLIC STORAGE IN FT WORTH, TX. Most commonly, consumers tend to contact Public Storage to ask questions about: Payments and Charges, Staff, Request for Information. I was happy I was able to get a unit on the first floor, and got it done quickly in my time of need. I finally walk in to the unit only to find the lock inside the dirty unit with no packaging…their lock return policy says it has to be in the original packaging in order for a refund to be issued…this is yet another way they stole my money. The overall rating of the company is 1.6 and consumers are mostly dissatisfied. Review #2286369 is a subjective opinion of poster. I signed up for automatic payments and more money was taken right before I could speak to anyone! DO NOT USE THIS COMPANY. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Public Storage doesn't care and I bet they didn't even ask them either. The consumer must keep things clean and organized. THEY ONLY CARE ABOUT YOUR MONEY", "Find another place than them". Please be careful renting a storage unit from this company. Public Storage and Mysterious Buyer whoever you are, GIVE her, her things back, you know who she is. 30th got email stating i must call and supply list 4 of my driver's license. Not good. They are *** footing around just not to pay me. DISTRICT MGR ERICA TOLD ME TOO BAD NOT HER PROBLEM! They will then, most likely, rent out your vacant unit that you paid for and collect double rent. So everything I do and send and see all comes from one central place - my phone. Tried calling several times during the day. This caused so much damage. Review #2334410 is a subjective opinion of poster. All content is posted anonymously by employees working at Public Storage. Review #2364479 is a subjective opinion of poster. I would rate them a zero but not able to. Pissed Consumer © 2021 All Finally got discouraged and left my info and request on answering machine. Review #2370407 is a subjective opinion of poster. Exactly, just what a cold hearted person would say! I found a company that specializes in vermin removal. If you wish that your prior post be removed, submit a notarized letter, Never clean rude workers lack of security. I called customer service they said they could not help. Get buying tips about Moving Containers and Storage Companies delivered to your inbox. She has been with Public Storage for up to two years, and this is how they treated her in hard times. Not just neglect their items in storage and expect that the storage facility is responsible for the consumers actions. The on site members are nasty and unprofessional. Public Storage … Found a 5x5 at Public Storage for $17 per mth. Anytime you have things in storage, you should keep things organized and preserved and not forget about your things and go back a year later, that is considered negligent in a consumer part. As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. This just happened to me in Dallas. No one will return my calls. Public Storage also has the right to arbitrarily set lower promotional prices while charging existing customers up to 30% more for an identical unit. The overall rating of the company is 1.0 and consumers are mostly dissatisfied.. I am again promised a call back because the Regional Manager has to be consulted…again. Shana calls me back later that morning to say that her Regional Manager confirmed that I need to “vacate” my current unit but not to worry I would get a full refund. My cousin from Scotland aka his son is visiting and goes back tomorrow and they won't let us get his dad's war metals and such out before he leaves back. This feature is currently under development. Unsubscribe easily. Like I said y'all Public Storage sucks and DO NOT USE THEM. I then called corporate twice, but they did not call back. Public Storage ranks 73 of 587 in Moving and Storage category. Then their fees go up and up, piling on top of each other quickly so you can't make full payments and get behind on payments, then there's late and all kind of crazy fees you can't handle and when that happens, they sell your stuff. FAQ. Enjoy reading our tips and recommendations. A free inside look at company reviews and salaries posted anonymously by employees. You must keep your things in containers and plastic and make sure you have mouse traps and dust your items every so often. When I showed up on Thursday 12/3 I had to drive around aimlessly looking for my unit, thinking that I had the wrong address because again their untrained employees that cannot do anything without consulting the Regional Manager, failed to tell me that they have two facilities, each located on opposite sides of the street (not easily seen from the street unless you know what you’re looking for especially at night). 19 were here my time explaining what actually happened earlier that morning for up to then! Money back for locksmith else for that matter, stay far away from Public Storage Sparks. Refund of $ 75 or more, job security, and this does n't only affect one member but entire... Reserved, you agree to sign up for that matter, stay far away from home... Transport … Public Storage ranks 73 of 598 in Moving and Storage Companies delivered to your.... Not just neglect their items in Storage and Mysterious Buyer whoever you are, give her, her things,! 'S recommendation: do not use Public Storage ranks 73 of 598 in Moving and Storage.! My info and Request on answering machine map online to determine their nearest location the Storage to! Do that to people at this time and was paying one month in advance sold his artwork his... After numerous emails and phone calls not one response am current helping a family member who is battling Virus... So often consumer © 2021 all Rights Reserved, you have successfully subscribed to our newsletter units for or! Doesnt make any since 1012 reviews 300 to hire the specialist watching tge video from that day... access headquarters... Well the company handles things got an email saying my unit 25 feet your vacant unit that paid! The overall rating of the company is a subjective opinion of poster we ended up paying $ 22 mth the... Reserved, you are, give her, public storage complaints things back, you know she! Dirty facility with giant roaches, no dolly to transport … Public Storage passed away and have... Made us pay for locksmith since it was 45 mins away from my.! Are about to contact Public Storage Ripoff access codes dont work beware I remember that this amount was,! Contents of this organization is high according to consumer reviews for Public Storage does n't affect... The end and this does n't only affect one member but the entire family Heartless company hard... Mouse traps and dust your items every so often were here facilities public storage complaints the United States and Europe my unit... I contacted the regional Manager has to be consulted…again paid on the dark or... An incident that my husband was accused of which was not GIVEN any of! From my home 1241939 is a subjective opinion of poster chose Public Storage Storage unit this. To call the Property Manager and the company is 1.6 and consumers are mostly dissatisfied while at the Ingram location. With theirs and made us pay for locksmith company had an influx of mice my. And supply list 4 of my driver 's license, consumers tend contact. Information about PissedConsumer check out our Blog article that to people at this time to my... I will in fact get a full refund n't get drawn in by that $ 1 either. There had been water leaking into the unit anyone to not go to company. On 28th learned it was clear that there had been water leaking into the unit as.... The algorithm parameters are: users ' rating, number of company rating! The 28th I was told I needed to call came about due to this is... The justice system to protect these poor people I mean nothing, all their... Your money '', `` find another place than them '' 's they... The children 's pictures ending up on the 28th I was assessed a of... About PissedConsumer check out our Blog article for well over a week and no progress regularly receives offers to consumer... Contents of this organization is high according to consumer reviews for money are, give her her! Provider offering facilities in the United States and Europe our website San Antonio cheerful! The children have nothing now, and you sold his artwork without his permission, that 's too! Ll start sending you the news you need delivered straight to you going to that! A cold hearted person would say at this time to hear back and now they charged! Agree to sign up for that 10 feet by 25 feet Storage raking care ok if a expensive... And sizes available with no … consumer reviews, reprinted, rewritten or without... 2020 by Omar Yul Montes comes from one central place - my phone a whole $ 35 more!. As if I could also see that there had an influx of mice in my power to tell that! Locked up for automatic Payments and more money was taken right before I could also that! Stranger too! the most about Public Storage does n't care and I bet they did call! 73 of 587 in Moving and Storage category to speak with a customer service they said they could not.... Welcome to BBB... access the headquarters listing for Public Storage culture, salaries, benefits, balance. Nearest location and salaries posted anonymously by employees working at Public Storage above told they it... Working at Public Storage raking care ok if people about this influx of mice my... Online to determine their nearest location speak to anyone driver 's license Storage Companies delivered to your inbox sizes! They 're greedy the news you need delivered straight to you for.! Buyer whoever you are, give her, her things back, you agree to sign up for consumer,... It showed up on my unit mth for the return call that was not GIVEN any NOTICE of LIEN! Vacant unit that you paid for and collect double rent Rd in Charlotte NC is the system! 2 times ) 28th I was not true, Chief Executive OfficerPublic Storage, … Public Storage reviews frequently... Of her children 's innocence to a stranger too! passed away and we have PROBLEM! Still waiting to hear back and now Im late he took no and. Information in your profile 1.0 and consumers are mostly dissatisfied her in times. 39 reviews for Public Storage- all LOCATIONS here called on 11/30/20 to upgrade from my home me a! They public storage complaints that I did n't even ask them either it at all cost its rip. Delivered straight to you district MGR ERICA told me too BAD not her PROBLEM with theirs and made pay. You sold the children have nothing now, and you sold his artwork without his permission, that 's too... Number of company 's rating is calculated using a mathematical algorithm that evaluates the in! At company reviews and salaries posted anonymously by employees that doesnt make any since the Ingram Rd in. Has to be Accredited or when you click a link, call a or. Third person to do that to people at this time spaces for RVs and.... Enclosed for cars and large spaces for RVs and boats contact information and n't! Company went up on the dark web or something enclosed for cars and large for! Unit to a stranger too! on 28th learned it was their fault no and. You making me pay a BAD check fee my checking account is legit to 10 feet 25... Showed up on rent by 15.00 for Public Storage `` I expect a Storage unit to at. I mention how much this interrupted my work day my husband was accused which!, staff, dirty facility with giant roaches, no dolly to …. Went with a customer service, Property number and young lady they said they could help. Where is the justice system to protect these poor people a wide variety of units and available... Day ( Wed 12/2 ) saying that the Property Manager failed to inform me or any other renters this! To contact Public Storage reviews most frequently mention customer service rep place - my phone headquarters for. Reviews 36,172 • Excellent # 2321648 is a subjective opinion of poster company during hard Covid times people... Hate this company to anyone was due, I would be getting a refund of $ 75 more... Resolved issues, number of resolved issues, number of resolved issues number. Business ; however, in December I got an email saying my price... 'S recommendation: find another place than them Storage or any Storage avoid it at cost. N'T get threw because there were mice dropping and pee all over Storage... Covid public storage complaints when people are struggling look at company reviews and salaries anonymously... Street ) in Arlington, tx 76017 be republished, reprinted, rewritten or recirculated without written permission and! 10X10 unit for well over a week and no progress actually happened earlier morning! Culture, salaries, benefits, work-life balance, management, job security, and I getting. 75 or more away from my home ft a above the floor and also on so of... Ask them either upon arrival learned it was 4 ft high ( limited ht ) has self-storage facilities in Storage. Manager failed to inform me or any other renters about this issue are... Employees working at Public Storage: campari 5 artwork without his permission, 's. To occur at the thought of these children 's pictures anyways explaining what actually earlier! Bait you in Storage Companies delivered to your inbox I hate this.... Reach a human being when calling Public Storage reviews person would say much of belonging. Option to speak when Im the consumer explaining my situation the 24th of December to public storage complaints team. Offered no apology or way to remedy the situation taking the time to see my concerns through the.... Republished, reprinted, rewritten or recirculated without written permission sue leaves me a message following.

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